[Bug 1036673] [NEW] empathy-accounts corrupted and now crashing/broken

John Pye 1036673 at bugs.launchpad.net
Tue Aug 14 13:59:55 UTC 2012

Public bug reported:

For some time now, my Empathy window has always shown up with an error
about failing to connect to my Google Talk account. When I look at the
Accounts dialog, I saw TWO copies of my Google Talk account. If I
removed one of these by clicking the [-] icon, then the error message
would go away and everything work work fine.

Except that every time I started Empathy, the duplicate account would

Today, I thought I would be clever. I renamed the duplicate account by
hovering over its name-text in the Accounts box, and adding some random
text at the end of the name. Then I clicked the [-] to remove the
duplicate account.

This time, when the Accounts dialog closed, there were no online
contacts shown. When I attempted to open the Accounts box now, nothing

When I type 'empathy-accounts', nothing shows, and the command exits
silents after about 20 seconds.

Now my Empathy is completely broken -- I can't see a way to refresh it
back to no accounts again. Where are the Accounts stored? How can I
clean them out? What's causing this crashed/broken behaviour?

I'm on latest Empathy with Ubuntu 12.04 LTS

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New

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  empathy-accounts corrupted and now crashing/broken

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