[Bug 663670] [NEW] empathy doesn't connect to msn - blocked connection

Wed Oct 20 04:46:51 UTC 2010

Public bug reported:

Binary package hint: empathy

I'm trying to find a bug that is related to this one, but none of the
options I found matches. When opening Empathy, and trying to connect to
my MSN accounts (I have two), Empathy keeps trying to connect, but
nothing happens. There is no error message (so this is not the classic
"Network error" bug that is solved by killing telepathy-butterfly), but
the connection is not finalized. Checking the debug window, these are
the last messages for butterfly:

>>> POST /abservice/abservice.asmx HTTP/1.0
Content-Length: 1519
Proxy-Connection: Keep-Alive
SOAPAction: http://www.msn.com/webservices/AddressBook/ABFindAll
Host: contacts.msn.com:80
Accept: text/*
User-Agent: gnet/0.1 (Linux i686)
Connection: Keep-Alive
Cache-Control: no-cache
Content-Type: text/xml; charset=utf-8
Accept-Encoding: gzip

<?xml version='1.0' encoding='utf-8'?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ABApplicationHeader xmlns="http://www.msn.com/webservices/AddressBook"><ApplicationId xmlns="http://www.msn.com/webservices/AddressBook">996CDE1E-AA53-4477-B943-2BE802EA6166</ApplicationId><IsMigration xmlns="http://www.msn.com/webservices/AddressBook">false</IsMigration><PartnerScenario xmlns="http://www.msn.com/webservices/AddressBook">Initial</PartnerScenario></ABApplicationHeader><ABAuthHeader xmlns="http://www.msn.com/webservices/AddressBook"><ManagedGroupRequest xmlns="http://www.msn.com/webservices/AddressBook">false</ManagedGroupRequest><TicketToken xmlns="http://www.msn.com/webservices/AddressBook">t=9xCdFY6ARAad22feO5Sqed4j13RAYGkqdRKTAVZ0QoqR!uqnD2AM8UrgP2wuGwlw5PkavEKGXLq9SS!gomhwcNXVts6RgM!X3aJqqFmCKDWtdwoKwkUA*ZJ4C5xKw!zIx7sa0!L7BY!eY$&p=9xjATSClgG2kOi0KVdQNsQFsqqGzwFIWh3rui4kRMCcnftlp8Ctuh1SRVwIxem1A4x7mqjItHZhnuEijWP*NGwmny2ZUicbdSbLcIXyIuu8wBR2xT8!1JihxBU3P1C*jPM373hiDbuGagvBnhVgzIKrsPWYFA*YOLdUDqWNDk9Xi9uW9u8WQPGtJledRTpiUBrEjxr9r62hE*eOlz5*m3Nnw$$</TicketToken></ABAuthHeader></soap:Header><soap:Body><ABFindAll xmlns="http://www.msn.com/webservices/AddressBook"><abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><deltasOnly>false</deltasOnly><lastChange>0001-01-01T00:00:00.0000000-08:00</lastChange></ABFindAll></soap:Body></soap:Envelope>
>>> POST /abservice/SharingService.asmx HTTP/1.0
Content-Length: 1606
Proxy-Connection: Keep-Alive
SOAPAction: http://www.msn.com/webservices/AddressBook/FindMembership
Host: contacts.msn.com:80
Accept: text/*
User-Agent: gnet/0.1 (Linux i686)
Connection: Keep-Alive
Cache-Control: no-cache
Content-Type: text/xml; charset=utf-8
Accept-Encoding: gzip

<?xml version='1.0' encoding='utf-8'?><soap:Envelope
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Header><ABApplicationHeader
xmlns="http://www.msn.com/webservices/AddressBook"><ApplicationId
xmlns="http://www.msn.com/webservices/AddressBook">996CDE1E-
AA53-4477-B943-2BE802EA6166</ApplicationId><IsMigration
xmlns="http://www.msn.com/webservices/AddressBook">false</IsMigration><PartnerScenario
xmlns="http://www.msn.com/webservices/AddressBook">Initial</PartnerScenario></ABApplicationHeader><ABAuthHeader
xmlns="http://www.msn.com/webservices/AddressBook"><ManagedGroupRequest
xmlns="http://www.msn.com/webservices/AddressBook">false</ManagedGroupRequest><TicketToken
xmlns="http://www.msn.com/webservices/AddressBook">t=9xCdFY6ARAad22feO5Sqed4j13RAYGkqdRKTAVZ0QoqR!uqnD2AM8UrgP2wuGwlw5PkavEKGXLq9SS!gomhwcNXVts6RgM!X3aJqqFmCKDWtdwoKwkUA*ZJ4C5xKw!zIx7sa0!L7BY!eY$&p=9xjATSClgG2kOi0KVdQNsQFsqqGzwFIWh3rui4kRMCcnftlp8Ctuh1SRVwIxem1A4x7mqjItHZhnuEijWP*NGwmny2ZUicbdSbLcIXyIuu8wBR2xT8!1JihxBU3P1C*jPM373hiDbuGagvBnhVgzIKrsPWYFA*YOLdUDqWNDk9Xi9uW9u8WQPGtJledRTpiUBrEjxr9r62hE*eOlz5*m3Nnw$$</TicketToken></ABAuthHeader></soap:Header><soap:Body><FindMembership
xmlns="http://www.msn.com/webservices/AddressBook"><serviceFilter
xmlns="http://www.msn.com/webservices/AddressBook"><Types
xmlns="http://www.msn.com/webservices/AddressBook"><ServiceType
xmlns="http://www.msn.com/webservices/AddressBook">Messenger</ServiceType></Types></serviceFilter></FindMembership></soap:Body></soap:Envelope>

Received error code 500 (Internal Server Error) from contacts.msn.com:80
Transport Error :500
Received error code 500 (Internal Server Error) from contacts.msn.com:80
Transport Error :500

I noticed that in the past other clients got this error and solved it by
contacting omega.contacts.msn.com instead of contacts.msn.com, but I
might be mistaken. This wasn't happening yesterday (Oct. 18), but
started happening today (Oct. 19). I installed some updates, but nothing
that looks related to this issue. Here is my /var/log/apt/history.log
related to today:

Start-Date: 2010-10-19  11:59:36
Install: cups-ppdc:i386 (1.4.4-6ubuntu2.1)
Upgrade: evolution-common:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), gcalctool:i386 (5.32.0-0ubuntu2, 5.32.0-0ubuntu3), libcupscgi1:i386 (1.4.4-6ubuntu2, 1.4.4-
6ubuntu2.1), sun-java6-plugin:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), evolution-exchange:i386 (2.30.3-0ubuntu1, 2.30.3-0ubuntu2), evolution:i386 (2.30.3-1u
buntu6, 2.30.3-1ubuntu7), cups-client:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libcupsmime1:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libwebkit-1.0-2:i386 (1.2
.4-1ubuntu1, 1.2.5-0ubuntu0.10.10.1), libdrm-intel1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), libcamel1.2-14:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedat
a-cal1.2-7:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), sun-java6-fonts:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), sun-java6-bin:i386 (6.21-1ubuntu1, 6.22-0ubuntu
1~10.10), libevolution:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), rhythmbox-ubuntuone-music-store:i386 (0.1.8-0ubuntu1, 0.1.9-0ubuntu1), libcupsppdc1:i386 (1.4.
4-6ubuntu2, 1.4.4-6ubuntu2.1), libdrm2:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), cups-common:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), sun-java6-jdk:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), libcups2:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), bzr:i386 (2.2.0-1, 2.2.1-0ubuntu1), sun-java6-jre:i386 (6.21-1ubuntu1, 6.22-0ubuntu1~10.10), libegroupwise1.2-13:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), alsa-utils:i386 (1.0.23-2ubuntu3, 1.0.23-2ubuntu3.2), libecal1.2-7:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libpoppler7:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1), libgdata1.2-1:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedataserver1.2-13:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), cups:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libdrm-nouveau1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), libgdata-google1.2-1:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libcupsdriver1:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libebook1.2-9:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-plugins:i386 (2.30.3-1ubuntu6, 2.30.3-1ubuntu7), libedataserverui1.2-8:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libedata-book1.2-2:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-data-server:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libdrm-radeon1:i386 (2.4.21-1ubuntu2, 2.4.21-1ubuntu2.1), cups-bsd:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), libldap-2.4-2:i386 (2.4.23-0ubuntu3, 2.4.23-0ubuntu3.2), libcupsimage2:i386 (1.4.4-6ubuntu2, 1.4.4-6ubuntu2.1), poppler-utils:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1), pitivi:i386 (0.13.5-1ubuntu2, 0.13.5-1ubuntu3), libebackend1.2-0:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), evolution-data-server-common:i386 (2.30.3-2ubuntu1, 2.30.3-2ubuntu2), libwebkit-1.0-common:i386 (1.2.4-1ubuntu1, 1.2.5-0ubuntu0.10.10.1), libpoppler-glib5:i386 (0.14.3-0ubuntu1, 0.14.3-0ubuntu1.1)
End-Date: 2010-10-19  12:12:25

Start-Date: 2010-10-19  16:18:23
Commandline: apt-get upgrade
Upgrade: linux-headers-2.6.35-22:i386 (2.6.35-22.34, 2.6.35-22.35), linux-libc-dev:i386 (2.6.35-1022.34, 2.6.35-1022.35), linux-headers-2.6.35-22-generic:i386 (2.6.35-22.34, 2.6.35-22.35), linux-image-2.6.35-22-generic:i386 (2.6.35-22.34, 2.6.35-22.35)
End-Date: 2010-10-19  16:21:37

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.0.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic i686
Architecture: i386
Date: Tue Oct 19 21:29:09 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_CA.UTF-8
SourcePackage: empathy

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: apport-bug i386 maverick

-- 
empathy doesn't connect to msn - blocked connection
https://bugs.launchpad.net/bugs/663670
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