[Bug 597556] [NEW] Cannot complete Empathy add account wizard

[Gabriel Ng]

Public bug reported:

Binary package hint: empathy

Description:	Ubuntu 10.04 LTS
Release:	10.04
empathy:
  Installed: 2.30.1-0ubuntu1
  Candidate: 2.30.1-0ubuntu1
  Version table:
 *** 2.30.1-0ubuntu1 0
        500 http://ca.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        100 /var/lib/dpkg/status
     2.30.0.1-0ubuntu3 0
        500 http://ca.archive.ubuntu.com/ubuntu/ lucid/main Packages

For some reason, Empathy lost all my IM accounts (MSN, Gtalk, ICQ) one
day.

I tried to re-add them via Edit->Accounts.  The "Welcome to Empathy"
screen opened up and I chose "Yes, I'll enter my account details now"
option.

On the "Enter your account details" page, I selected MSN and entered in
my MSN account info.  I chose the "No, that's all for now" option and
clicked "Forward".

Next came the "Please enter personal details" page.  No matter if I
selected the "I don't want to enable this feature for now" option or
not, clicking on "Apply" the first time did nothing.

After a second click on "Apply", the "An error occurred" screen showed
up with the message "The error message was: Applying already in
progress".  After waiting for around half a minute, the page showed "The
error message was: Did not receive a reply.  Possible causes include:
the remote application did not send a reply, the message bus security
policy blocked the reply, the reply timeout expired, or the network
connection was broken."

I tried this multiple times with adding different IM accounts (i.e.
Gtalk, ICQ), all with the same results.  Hence I wasn't able to add any
accounts in Empathy.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: empathy 2.30.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Wed Jun 23 01:56:52 2010
ExecutablePath: /usr/bin/empathy-accounts
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64 (20091020.3)
ProcEnviron:
 SHELL=/bin/bash
 LANGUAGE=en_CA:en
 LANG=en_CA.utf8
SourcePackage: empathy
XsessionErrors:
 (polkit-gnome-authentication-agent-1:1712): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (Do:1751): Wnck-CRITICAL **: wnck_set_client_type got called multiple times.
 (gnome-terminal:3907): Gtk-CRITICAL **: gtk_accel_map_unlock_path: assertion `entry != NULL && entry->lock_count > 0' failed
 (gnome-terminal:4093): Gtk-CRITICAL **: gtk_accel_map_unlock_path: assertion `entry != NULL && entry->lock_count > 0' failed

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug lucid

-- 
Cannot complete Empathy add account wizard
https://bugs.launchpad.net/bugs/597556
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