[Bug 693229] [NEW] MSN stucks on selected accounts to login until reboot

[Sergio]

Public bug reported:

Binary package hint: empathy

I have two MSN accounts, and both are @gmail.com instead of traditional
@hotmail.

Usually, most of the time, I use only one of them for everyday. Very
frequently and after a couple of time (maybe laptop stays a night
without turning off, but empathy logged off or closed), when I try to
re-login, Empathy stucks and never connects nor display any error. Just
stays at "connecting".

Butterfly Debug show this:

---- Begin ----
butterfly/connection-INFO: 21/12/10 20:47:32.448802: Using direct proxy: None
butterfly/connection-INFO: 21/12/10 20:47:32.455080: Using http proxy: None
butterfly/connection-INFO: 21/12/10 20:47:32.455945: Using https proxy: None
papyon/papyon.msnp2p.transport-INFO: 21/12/10 20:47:32.456991: Registering transport <NotificationP2PTransport object at 0x9e0bdec (papyon+msnp2p+transport+base+BaseP2PTransport at 0x9903950)>
butterfly/connection-ERROR: 21/12/10 20:47:32.459719: Failed to create Connection
---- End ----

Some other times, with the same behavour, the Debug displays:

---- Some other logs (I missed them) ----
butterfly/presence-INFO: 21/12/10 20:56:47.161583: Setting Presence to 'NLN'
butterfly/presence-INFO: 21/12/10 20:56:47.161921: Setting Personal message to ''
---- End ----


If I enable the other MSN @gmail account, then I get logged on correctly and I can use it without any issue.

If I rename the affected account to @hotmail, then tries to login and
shows a user/password error (as expected). If I rename it back, then
shows network error and the renaming is not completed. I have to remove
and add again the account. Doing so, also keeps failing the login as
before.

I have to reboot the whole Laptop to get login back in the original
account.

Of course it is working the account. Any other IM Apps is working fine.


So, to resume the issue:


I have two @gmail accounts.
I use one of them daily. The other one is used very unfrequently.
Sometimes, and after a while of having the laptop turned on, you can't login back. No error message, just stucks at connecting.
The other account can login correctly and is working fine.
Renaming the account, removes that stuck (fails on user/password, as expected).
Removing/Adding the account does nothing. The issue remains.
Closing Empathy does nothing. The issue remains after reopening it.
Rebooting the Laptops resolves the issue.


Since this happens very frequently, if you need further logs or enable some kind of debug, you can ask me for them and send me further instructions. When the issue happens again, I would be glad to provide them.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
Architecture: i386
Date: Tue Dec 21 20:50:31 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
ProcEnviron:
 SHELL=/bin/bash
 LANG=es_AR.utf8
SourcePackage: empathy

** Affects: empathy (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 maverick

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https://bugs.launchpad.net/bugs/693229

Title:
  MSN stucks on selected accounts to login until reboot