Issue: Cannot register on Sugar

David Farning dfarning at sugarlabs.org
Tue Aug 10 18:11:48 BST 2010


On Tue, Aug 10, 2010 at 11:45 AM, Luke Faraone <luke at faraone.cc> wrote:
> On 08/10/2010 11:39 AM, Dipankar Patro wrote:
>> Hello,
>> I want to report a problem regarding registration through Sugar.
>>
>> Issue: When I try to register in Sugar, it hangs. (Only a gray rectangle
>> appears). Sometimes after a long time, a message is received :
>> "Registration failed. Cannot connect to the server"
>>
>> To reproduce the bug:
>> 1. Run sugar emulator
>> 2. Right click on XO guy and then select 'Register'.
>> 3. It will hang there for a long time.
>>
>> Possible reasons: jabber.sugarlabs.org <http://jabber.sugarlabs.org>
>> might be down. Or it might not be accepting connections.
>
> Have you tried specifying a known-working jabber server?
>
I just tried with a working jabber server and it worked for me.

I suggest sending a post to sugar-devel ML and opening a bug in the
sugar labs bug tracker.  I am not sure what right answer is.... but we
should a least provide so information about why the registration is
failing and and option how to cancel it.

david



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