[ubuntu-studio-users] Touchpad and Mouse Support (Was Proposal to sunset #ubuntustudio-offtopic)
Erich Eickmeyer
eeickmeyer at ubuntu.com
Tue Oct 24 02:13:39 UTC 2023
Hi Marianve!
The thread isn't that old, so you're fine. I appreciate your
understanding and sympathy. Don't worry about checking the channels to
give feedback, I will likely be posting on https://ubuntustudio.org/news
in a matter of days some community news as to the action that will be
taken, along with some other upcoming news.
Regarding your touchpad and mouse support, I want to find the best way
to help you, preferably in your native language so that there are no
barriers. Judging from your reply header, your native language appears
to be Spanish, so I'll write the rest of this email in that language.
Bear in mind, this is being done via a translator as my native language
is English, so I hope it translates well.
Creo que la mejor manera de ayudarle es en la lista de correo
electrónico de soporte en español que se puede encontrar en
https://lists.ubuntu.com/mailman/listinfo/ubuntu-es. No estoy seguro de
en qué parte del mundo te encuentras, pero basándome en cuando recibí
este correo electrónico, asumiré que México. Con eso en mente, hay una
lista de la comunidad de México en
https://lists.ubuntu.com/mailman/listinfo/ubuntu-mx.
También hay una sala de chat IRC en español en irc.libera.chat que
debería poder ayudarte: #ubuntu-es. Sin embargo, debido a la naturaleza
en tiempo real del IRC, puede o no haber personas listas para ayudar de
inmediato, así que prepárate para esperar.
Le agradezco por usar el inglés en una lista de correo solo en inglés.
En cuanto a por qué estoy usando el español en este momento a pesar de
ser angloparlante, soy un gran fanático de conocer a las personas donde
están o, en otras palabras, asegurarme de que lleguen a donde necesitan
estar de la mejor manera posible.
(above paragraph in English: I do thank you for using English in an
English-only mailing list. As for why I'm using Spanish right now
despite being an English speaker, I'm a huge fan of meeting people where
they are at or, in other words, making sure they get to where they need
to be in the best way possible.) (Summary of prior paragraphs:
redirected to Spanish-speaking Ubuntu lists and #ubuntu-es IRC chat.)
Saludos,
Erich Eickmeyer
--
Erich Eickmeyer
Project Leader - Ubuntu Studio
Technical Lead - Edubuntu
On 10/23/23 18:39, Marianve Ferreyso wrote:
> Hi Erick I apologise if this thread is old and my english is bad. I
> enter in the ubuntu list as I was trying this flavour in some home
> machines.
>
> Sometimes I read some mails, others just scroll. I read what happened
> with this guy and my comment is that no difficulty in understanding a
> second language not a frustrating answer is an excuse to justify
> viiolence. So, you are pretty kind answering and so all, so ir is not
> your fault.
> I do not have enough time to check the channels you mention in order
> to give a feedback, so again I apologise. By the way, I am having an
> aannoying trouble wiht the touchpad mouse of the laptop where I have
> recently installed ubuntu 22.04 and I am visiting all the sites in
> order to get this problem solved.
> It is great to give a hand, I beg this is the right way to say it in
> english but not everything should be so at hand! So relax, just do
> what you think it is fine for helping us and forget about wiolent guys
> who also don`t understand the purpose of their own lives.
> Not native english speaker and a long time since I used long ago this
> language fluently. Expecting to be clear. Best regards.
> Mariana
>
> El sáb, 7 oct 2023 a la(s) 13:18, Erich Eickmeyer
> (erich at ericheickmeyer.com) escribió:
>
> BabsKy, you bring up great points and are re-enforcing my case.
>
> Honestly, I have yet to see one person arguing against combining. We
> rarely, if ever, get support questions in the devel channel, so
> I'm not
> worried there. Usually when that happens it's a matter of, "I need to
> reach the devs about such-and-such," in which case it's completely
> fine,
> and more than likely gets triaged into a bug report where it's more
> easily tracked (could still be handled from #ubuntustudio since we
> hang
> out there as well).
>
> As for why I'd want to redirect people with support/help questions to
> #ubuntustudio, the biggest reason is because of eyeballs. As with any
> open source project, the more the better, and in this case, the more
> people available to troubleshoot a problem the better. There are
> twice
> as many people in #ubuntustudio as #ubuntustudio-offtopic, so you can
> clearly see the advantage there.
>
> As of now, I have removed the page links on ubuntustudio.org
> <http://ubuntustudio.org> for the
> community page which only served to be a link to
> #ubuntustudio-offtopic
> to remove the ambiguity. I believe that, in the future, removing
> Ubuntu
> Studio Café from the Ubuntu Studio Information menu would be next for
> all supported releases and 23.10, followed by the forwarding of the
> channel to #ubuntustudio.
>
> I have yet to see any compelling reason to not move forward. Removing
> the link is the easiest to undo if there's any compelling reason
> to do
> otherwise, so if anybody has any reason not to move forward,
> please let
> me know. :)
>
> -Erich
>
> On 10/7/23 08:54, BabsKy wrote:
> > We have signage for our IT sessions that people don’t see. We
> used to hold our sessions on a mezzanine that had a sign on a
> stand smack in the middle at the bottom of the stairs, people
> would squeeze past the sign to come up to the mezzanine and then
> be surprised when we told them we were in a session. We currently
> use a separate room and always put signage on the door, at eye
> level, but people still don’t see it.
> > As for being aggressive, there are several possible reasons, in
> my experience;
> > 1. English isn’t everyone’s first language and some don’t have a
> good understanding of it.
> > 2. Mental health issues or physical brain damage/physical
> limitations, certain medication, can cause aggressive behaviour.
> > 3. Lack of understanding, rooted in either 1 or 2 above, can
> cause frustration which can appear to be or lead to aggression.
> > 4. Some people need handholding. Vague direction isn’t enough,
> you have to give unambiguous, “foolproof” direction. In this case
> that would be a link. I have one of these customers, he’s a nice
> man but has NO common sense whatsoever. He needs clear, step by
> step instructions. Although he often gets frustrated with himself
> he doesn’t get aggressive, but there are some that do. Maybe
> they’ve been spoilt and expect everything to be handed to them on
> a plate?
> >
> > In an ideal world you wouldn’t have to change anything to
> satisfy the minority, if they would be satisfied? but we don’t
> live in an ideal world so combining may be the way to go?
> >
> >
> >
> >> On 7 Oct 2023, at 05:02, Erich Eickmeyer
> <eeickmeyer at ubuntu.com> wrote:
> >>
> >> Yep, it was signposted very clearly, but apparently people
> didn't understand the difference between "community" and "support"
> and didn't see the bold letters in the community page saying "do
> not use this chat for technical support." Furthermore, this one
> person claimed the term "technical support" is subjective, which
> I'm still confused about.
> >>
> >> Either way, I think removing the guesswork is the best way
> forward. One chat room, less ambiguity, keeping the development
> collaboration separate still.
> >>
> >> -Erich
> >>
> >> On 10/6/23 15:38, BabsKy wrote:
> >>> I didn’t even know there was a #ubuntustudio-offtopic!
> >>> Unfortunately there will always be people like that and I’m
> sure you’re not letting them get to you, it’s sad that this is the
> world we live in. I’m one of a team of volunteer IT trainers and
> we also have to deal with abuse occasionally, usually verbal but
> it has escalated once or twice.
> >>> I can understand users not being familiar with the correct
> avenues for help and can understand how frustrating it can be in
> that situation, so making it as easy as possible and the correct
> routes as clearly signposted as possible is all you can do.
> >>>
> >>>> On 5 Oct 2023, at 20:15, Erich Eickmeyer
> <eeickmeyer at ubuntu.com> wrote:
> >>>>
> >>>> Hi all,
> >>>>
> >>>> There was an incident the other day in which someone
> requested support in the #ubuntustudio-offtopic IRC channel. I
> answered their question but requested they move to #ubuntustudio
> since this gets more view (and is properly logged), but instead of
> doing the right thing and doing what was requested, this person
> decided to berate me, then threaten me which then got them kicked
> out and banned for violating the Ubuntu Code of Conduct, after
> which they continued to threaten me via private message, which
> then got them reported to staff and, likely, K-lined.
> >>>>
> >>>> This, however, did get me thinking: this isn't the first time
> people have been confused about the purpose of
> #ubuntustudio-offtopic, though this is the first time someone has
> been so verbally violent about it. Additionally,
> #ubuntustudio-offtopic doesn't see much use other than Krytarik
> correcting my grammar. :)
> >>>>
> >>>> With that, I propose sunsetting #ubuntustudio-offtopic and
> combining it with #ubuntustudio to make #ubuntustudio a support
> *and* discussion channel, but anything other than the topic of
> Ubuntu Studio would be requested to move to #ubuntu-offtopic for
> general chit-chat, as #ubuntu-offtopic is a much more active room.
> The general idea is to lower the confusion and to allow people to
> feel more welcome to discuss Ubuntu Studio in our main chat.
> >>>>
> >>>> Let me know your thoughts.
> >>>>
> >>>> Thanks in advance,
> >>>> Erich
> >>>> --
> >>>> Erich Eickmeyer
> >>>> Project Lead - Ubuntu Studio
> >>>> Technical Lead - Edubuntu
> >>>>
> >>>>
> >>>> --
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> >>>> ubuntu-studio-users at lists.ubuntu.com
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> https://lists.ubuntu.com/mailman/listinfo/ubuntu-studio-users
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