[ubuntu-studio-users] Proposal to sunset #ubuntustudio-offtopic

Erich Eickmeyer eeickmeyer at ubuntu.com
Sat Oct 7 04:02:43 UTC 2023

Yep, it was signposted very clearly, but apparently people didn't 
understand the difference between "community" and "support" and didn't 
see the bold letters in the community page saying "do not use this chat 
for technical support." Furthermore, this one person claimed the term 
"technical support" is subjective, which I'm still confused about.

Either way, I think removing the guesswork is the best way forward. One 
chat room, less ambiguity, keeping the development collaboration 
separate still.


On 10/6/23 15:38, BabsKy wrote:
> I didn’t even know there was a #ubuntustudio-offtopic!
> Unfortunately there will always be people like that and I’m sure you’re not letting them get to you, it’s sad that this is the world we live in. I’m one of a team of volunteer IT trainers and we also have to deal with abuse occasionally, usually verbal but it has escalated once or twice.
> I can understand users not being familiar with the correct avenues for help and can understand how frustrating it can be in that situation, so making it as easy as possible and the correct routes as clearly signposted as possible is all you can do.
>> On 5 Oct 2023, at 20:15, Erich Eickmeyer <eeickmeyer at ubuntu.com> wrote:
>> Hi all,
>> There was an incident the other day in which someone requested support in the #ubuntustudio-offtopic IRC channel. I answered their question but requested they move to #ubuntustudio since this gets more view (and is properly logged), but instead of doing the right thing and doing what was requested, this person decided to berate me, then threaten me which then got them kicked out and banned for violating the Ubuntu Code of Conduct, after which they continued to threaten me via private message, which then got them reported to staff and, likely, K-lined.
>> This, however, did get me thinking: this isn't the first time people have been confused about the purpose of #ubuntustudio-offtopic, though this is the first time someone has been so verbally violent about it. Additionally, #ubuntustudio-offtopic doesn't see much use other than Krytarik correcting my grammar. :)
>> With that, I propose sunsetting #ubuntustudio-offtopic and combining it with #ubuntustudio to make #ubuntustudio a support *and* discussion channel, but anything other than the topic of Ubuntu Studio would be requested to move to #ubuntu-offtopic for general chit-chat, as #ubuntu-offtopic is a much more active room. The general idea is to lower the confusion and to allow people to feel more welcome to discuss Ubuntu Studio in our main chat.
>> Let me know your thoughts.
>> Thanks in advance,
>> Erich
>> --
>> Erich Eickmeyer
>> Project Lead - Ubuntu Studio
>> Technical Lead - Edubuntu
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