[Bug 1866194] Re: External audio device shows up in the sound output options but the sound keeps being emitted from the internal laptop speaker, or none at all.
Timo Aaltonen
1866194 at bugs.launchpad.net
Fri Sep 25 13:38:23 UTC 2020
Hello Pierre, or anyone else affected,
Accepted pulseaudio into focal-proposed. The package will build now and
be available at
https://launchpad.net/ubuntu/+source/pulseaudio/1:13.99.1-1ubuntu3.7 in
a few hours, and then in the -proposed repository.
Please help us by testing this new package. See
https://wiki.ubuntu.com/Testing/EnableProposed for documentation on how
to enable and use -proposed. Your feedback will aid us getting this
update out to other Ubuntu users.
If this package fixes the bug for you, please add a comment to this bug,
mentioning the version of the package you tested, what testing has been
performed on the package and change the tag from verification-needed-
focal to verification-done-focal. If it does not fix the bug for you,
please add a comment stating that, and change the tag to verification-
failed-focal. In either case, without details of your testing we will
not be able to proceed.
Further information regarding the verification process can be found at
https://wiki.ubuntu.com/QATeam/PerformingSRUVerification . Thank you in
advance for helping!
N.B. The updated package will be released to -updates after the bug(s)
fixed by this package have been verified and the package has been in
-proposed for a minimum of 7 days.
** Tags added: verification-needed verification-needed-focal
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https://bugs.launchpad.net/bugs/1866194
Title:
External audio device shows up in the sound output options but the
sound keeps being emitted from the internal laptop speaker, or none at
all.
Status in PulseAudio:
Fix Released
Status in pulseaudio package in Ubuntu:
Fix Released
Status in pulseaudio source package in Focal:
Fix Committed
Status in pulseaudio source package in Groovy:
Fix Released
Bug description:
[Impact]
Selected audio output device in Settings is ignored after upgrading to
Ubuntu 20.04.
[Test Case]
Start with an older version of Ubuntu like 19.04 or 19.10 and upgrade
to 20.04. When done, attempt to connect a Bluetooth or USB audio
device and use it via Settings.
[Regression Potential]
Unknown/low. The fix is from upstream and has already been released to
Ubuntu 20.10 without any problems. Only worth noting it works by
detecting and removing audio configurations made via older versions of
PulseAudio. So upon upgrading some old settings may be reset to
defaults, but the idea is that's less bad than audio devices being
unusable (this bug).
[Original Bug Report]
Ubuntu version: focal dev
Kernel version: 5.4.0-14-generic #17-Ubuntu SMP Thu Feb 6 22:47:59 UTC 2020
Pulseaudio: 1:13.99.1-1ubuntu1
Device CID: 201704-25503
Steps to reproduce:
1. Connect an audio interface. I tried with BT headphones and speakers as well as a USB microphone/output.
2. Make sure it's the one selected as "Output device"
3. Click "Test"
-> the test sound outputs from the internal laptop speakers (NOK)
4. Select "Speakers - Built-in Audio" as Output device and click "Test"
-> the test sound outputs from the internal laptop speakers (OK)
5. Try to switch back to the BT device and click Test
-> same result as in step 3
Tested with 2 different BT devices (one headset and one speaker) as
well as a USB audio interface (Zoom H2N microphone).
Attached are btmon logs captured during the procedure described above,
and pactl logs capture after step 7.
I was previously using 19.04 and 19.10 on this device and never
experienced this kind of issue.
Up to this morning, it was harder to connect the BT device, but once
connected, the sound would output on it as expected. Now, the BT
connection seems to work better, but I can't output the sound to the
BT device...
I tried to reboot the device, and also to suspend/resume, but in each
case, the BT device can connect back, but the sound is still output
from the internal laptop speakers, even when the BT device is selected
in the Sound settings.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pieq 1566 F.... pulseaudio
/dev/snd/pcmC0D0c: pieq 1566 F...m pulseaudio
/dev/snd/pcmC0D0p: pieq 1566 F...m pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Thu Mar 5 22:15:50 2020
InstallationDate: Installed on 2020-01-17 (48 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200116)
SourcePackage: pulseaudio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/23/2019
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.14.0
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.14.0:bd04/23/2019:svnDellInc.:pnInspiron7370:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct10:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 7370
dmi.product.sku: 07E9
dmi.sys.vendor: Dell Inc.
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