[Bug 1069324] Re: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined

[Launchpad Bug Tracker]

This bug was fixed in the package hplip - 3.12.11-0ubuntu1

---------------
hplip (3.12.11-0ubuntu1) raring-proposed; urgency=low

  [ Till Kamppeter ]
  * New upstream release
     o Added support for: HP LaserJet Pro 500 color MFP M570dw,
       Pro 500 color MFP M570dn, LaserJet Enterprise flow MFP M525,
       color flow MFP M575, 700 M712n, 700 M712dn, 700 M712xh,
       700 color MFP M775dn, 700 color MFP M775f, 700 color MFP M775z,
       700 color MFP M775z+
     o Secure Printing support for HP LaserJet P3010 Series
     o Job storage support with postscript finishing filter
  * debian/patches/hplip-release-parport.patch: Removed, fixed upstream.

  [ Dmitry Shachnev ]
  * debian/patches/kde4-kdesudo-support.dpatch: Use "which" instead of
    "utils.which", to fix a NameError (LP: #1069324).
 -- Till Kamppeter <till.kamppeter at gmail.com>   Fri, 30 Nov 2012 11:34:00 +0100

** Changed in: hplip (Ubuntu)
       Status: Fix Committed => Fix Released

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https://bugs.launchpad.net/bugs/1069324

Title:
  diagnose_queues.py crashed with NameError in su_sudo(): global name
  'utils' is not defined

Status in “hplip” package in Ubuntu:
  Fix Released
Status in “hplip” package in Debian:
  New

Bug description:
  The "Diagnose Queues" function in hp-toolbox doesn't work.

  This looks very similar to bug 901663 or bug 931190.

  ProblemType: Crash
  DistroRelease: Ubuntu 12.10
  Package: hplip-data 3.12.6-3ubuntu4
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic i686
  ApportVersion: 2.6.1-0ubuntu3
  Architecture: i386
  CrashCounter: 1
  CupsErrorLog:
   W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-Gray..' already exists
   W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-RGB..' already exists
   W [21/Oct/2012:12:23:15 +0400] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Photosmart_C4200' already exists
  Date: Thu Oct 18 23:03:20 2012
  ExecutablePath: /usr/share/hplip/diagnose_queues.py
  InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  InterpreterPath: /usr/bin/python2.7
  Lpstat: device for Photosmart_C4200: hp:/usb/Photosmart_C4200_series?serial=MY798KP16D04VP
  MachineType: FUJITSU SIEMENS AMILO Li 1818
  PackageArchitecture: all
  Papersize: a4
  PpdFiles: Photosmart_C4200: HP Photosmart c4200 Series, hpcups 3.12.6
  ProcCmdline: /usr/bin/python /usr/bin/hp-diagnose_queues -r
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=2e8fd81a-2a9c-4223-b8cb-19c24f99764e ro quiet splash vt.handoff=7
  PythonArgs: ['/usr/bin/hp-diagnose_queues', '-r']
  SourcePackage: hplip
  Title: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined
  UpgradeStatus: Upgraded to quantal on 2012-09-23 (27 days ago)
  UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev nopasswdlogin plugdev sambashare tape video
  dmi.bios.date: 07/30/2007
  dmi.bios.vendor: FUJITSU SIEMENS
  dmi.bios.version: 1.14C
  dmi.board.name: AMILO Li 1818
  dmi.board.vendor: FUJITSU SIEMENS
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU SIEMENS
  dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.14C:bd07/30/2007:svnFUJITSUSIEMENS:pnAMILOLi1818:pvr:rvnFUJITSUSIEMENS:rnAMILOLi1818:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
  dmi.product.name: AMILO Li 1818
  dmi.sys.vendor: FUJITSU SIEMENS

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