[Bug 1069324] Re: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined

[Sebastien Bacher]

** Changed in: hplip (Ubuntu)
     Assignee: Dmitry Shachnev (mitya57) => Till Kamppeter (till-kamppeter)

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Title:
  diagnose_queues.py crashed with NameError in su_sudo(): global name
  'utils' is not defined

Status in “hplip” package in Ubuntu:
  Triaged
Status in “hplip” package in Debian:
  New

Bug description:
  The "Diagnose Queues" function in hp-toolbox doesn't work.

  This looks very similar to bug 901663 or bug 931190.

  ProblemType: Crash
  DistroRelease: Ubuntu 12.10
  Package: hplip-data 3.12.6-3ubuntu4
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic i686
  ApportVersion: 2.6.1-0ubuntu3
  Architecture: i386
  CrashCounter: 1
  CupsErrorLog:
   W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-Gray..' already exists
   W [21/Oct/2012:12:23:15 +0400] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Photosmart_C4200-RGB..' already exists
   W [21/Oct/2012:12:23:15 +0400] CreateDevice failed: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-Photosmart_C4200' already exists
  Date: Thu Oct 18 23:03:20 2012
  ExecutablePath: /usr/share/hplip/diagnose_queues.py
  InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Beta i386 (20100318)
  InterpreterPath: /usr/bin/python2.7
  Lpstat: device for Photosmart_C4200: hp:/usb/Photosmart_C4200_series?serial=MY798KP16D04VP
  MachineType: FUJITSU SIEMENS AMILO Li 1818
  PackageArchitecture: all
  Papersize: a4
  PpdFiles: Photosmart_C4200: HP Photosmart c4200 Series, hpcups 3.12.6
  ProcCmdline: /usr/bin/python /usr/bin/hp-diagnose_queues -r
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=2e8fd81a-2a9c-4223-b8cb-19c24f99764e ro quiet splash vt.handoff=7
  PythonArgs: ['/usr/bin/hp-diagnose_queues', '-r']
  SourcePackage: hplip
  Title: diagnose_queues.py crashed with NameError in su_sudo(): global name 'utils' is not defined
  UpgradeStatus: Upgraded to quantal on 2012-09-23 (27 days ago)
  UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev nopasswdlogin plugdev sambashare tape video
  dmi.bios.date: 07/30/2007
  dmi.bios.vendor: FUJITSU SIEMENS
  dmi.bios.version: 1.14C
  dmi.board.name: AMILO Li 1818
  dmi.board.vendor: FUJITSU SIEMENS
  dmi.chassis.type: 10
  dmi.chassis.vendor: FUJITSU SIEMENS
  dmi.modalias: dmi:bvnFUJITSUSIEMENS:bvr1.14C:bd07/30/2007:svnFUJITSUSIEMENS:pnAMILOLi1818:pvr:rvnFUJITSUSIEMENS:rnAMILOLi1818:rvr:cvnFUJITSUSIEMENS:ct10:cvr:
  dmi.product.name: AMILO Li 1818
  dmi.sys.vendor: FUJITSU SIEMENS

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