[Ubuntu-SG] Part time freelance Ubuntu PC administrator support

[C David Rigby]

Hey guys,

>From the many years I spent doing end-user support for individuals as well
as businesses and groups at the University, I recognize that these folks
really need a real live person to stop by there office every now and then.
Most likely they do not (yet) have sufficient knowledge for our well-meaning
instructions to be of much value. Basically, they do not know enough to ask
effective questions. A year's worth of personalized attention, though, and
they should be good to continue on their own using community resources like
our site and the Ubuntu wiki.

This sort of support is exactly the mission of bringing Ubuntu to
non-specialists that is the reason for Ubuntu's existence. I would like to
see us reach the point where we can foster the growth of an Ubuntu Service
Business, right through to Pte. Ltd. status. We're not there yet, though.
But it is something to think about.

This is the second request for assistance to hit the mailing list this week.
Should we just leave it to each of us to offer the help we think we are able
to give? If so, perhaps the person who picks up on it should at least write
back to both the requester and the mailing list to indicate that he or she
has taken on the job. Perhaps we can set up an "odd jobs" board on our site
as well to match requestors to technicians.

The question "can we work with them on a weekend?" is a good one, btw,
Billy. Not only for us (because we're busy during the week) but also for a
business that may be very active during the weekdays. The war stories I
could tell about clients fussing and fidgeting over work falling behind
because I was working on their kit. *sigh*

CDR

On Mon, Feb 16, 2009 at 8:28 PM, Maung Myat Thu @ Billy Aung Myint <
billy at ubuntu.sg> wrote:

> Yoz ,
>
> What we can do will be to compile a FAQ for them I suppose. Anyone
> interested? The first problem is a simple matter of sudo rm -rf
> $HOME/.local/share/Thrash ... for second we need to go down.
>
> Heidir , sorry to trouble you , could you ask him if they be available
> on weekend? Since most of us are full-time working or full-time
> studying , weekday is a no no..
>
> How he got your email btw??
>
> regards
> Billy
>
> On Mon, 2009-02-16 at 20:16 +1300, Nick HS wrote:
> > Hey,
> >
> > You might have better luck with free support from the forums
> > (ubuntuforums.org or ubuntu.sg/forums) or asking on IRC (#ubuntu-sg,
> > #ubuntu on irc.freenode.net)
> >
> > Thanks
> >
> > On Mon, 16 Feb 2009 14:39:45 +0800 (SGT), Muhammad Heidir
> > <dave33bravo at yahoo.com.sg> wrote:
> >
> >         Hi,
> >
> >         I will be posting your request in the mailing list. You can
> >         subscribe it here
> >         https://lists.ubuntu.com/mailman/listinfo/ubuntu-sg
> >
> >         Hopefully someone will be able to provide freelance support.
> >
> >         Thank you.
> >
> >         Best Regards,
> >         Muhammad Heidir
> >         Yahoo!: dave33bravo | Multiply: doksg
> >
> >
> >
> >
> >         ______________________________________________________________
> >         From: AKLHQ
> >         To: sales at akl-it.com
> >         Sent: Monday, 16 February 2009 9:13:09
> >         Subject: Part time freelance Ubuntu PC administrator support
> >
> >         Hi Ubuntu Team,
> >
> >         Sometimes, we experience some difficulties in our operations
> >         with our Ubuntu PC. We need part time  freelance support
> >         during office hours for 5 desktop Dell P4 GX260 PCs with dual
> >         boot, ubuntu/ Win XPpro, 4 Fujitsu P3 PCs and 2 notebooks with
> >         Ubuntu/ Win2K.
> >
> >         Examples of some problems:
> >         1] Read-only files in trash cannot be deleted
> >         2] Cloned hard disk cannot boot up
> >
> >         We are weak in Linux and would need some support to solve our
> >         occasional Ubuntu problems. We hope someone could help us or
> >         recommend someone to us. Any help would be appreciated. We can
> >         pay for transport and compensate for your time taken, about 1
> >         day each month. Hope to receive a positive reply. Thanks.
> >
> >         Yours Sincerely,
> >         Colin Ang Tel: 6891 6266
> >         Woodlands Industrial Park E1
> >
> >
> >
> >         ______________________________________________________________
> >         New Email names for you!
> >         Get the Email name you've always wanted on the new @ymail and
> >         @rocketmail.
> >         Hurry before someone else does!
>
>
> --
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> Ubuntu-SG at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-sg
>
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