Re: Re: Re: Re: Ubuntu shop. Деньги списали, а платеж не прошел.

[Denis Gorbach]

23.12.09, 09:36, "Lion-Simba" :

>  Всё правильно. Можешь привести текст письма здесь во вложении? Я бы
>  прокомментировал корректность перевода на английский.
>  

Первое письмо, которое было отправлено на worldpay на merchandisemania.co.uk через два дня после того, как я получил уведомление о возврате средств.

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Good day. Twice I make purchases on the Canonical Store.
I have received from you two notices.

Refund Notification
Your payment for goods to the value of: USD 121.25
RBS WorldPay receipt for transaction ID: такой-то
Description: Purchase from Canonical Store
Purchased From: MERCHANDISE MANIA
Merchant's cart ID: Canonical Store такой-то D Gorbach
At: 27/Nov/2009 13:51:11
has been refunded in full

and

Refund Notification
Your payment for goods to the value of: USD 54.94
RBS WorldPay receipt for transaction ID: такой-то
Description: Purchase from Canonical Store
Purchased From: MERCHANDISE MANIA
Merchant's cart ID: Canonical Store такой-то D Gorbach
At: 27/Nov/2009 14:05:16
has been refunded in full

What do I need to do to return the money?
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А это письмо, которое я отправил вчера на canonical на merchandisemania.co.uk, - по первому заказу
и тоже самое отправил по второму заказу.

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Good day. What information should I give you to return my money at the expense of my credit card?


30.11.09, 09:55, "Merchandise Mania" :
    Canonical Store
    -------
    Order Number: такой-то
    Detailed Invoice: https://shop.canonical.com/account_history_info.php?order_id=такой-то
    Date Ordered: Friday 27 November, 2009
    The comments for your order are
    Dear web store customer,
    WorldPay, our payment processor, have flagged your payment and I am afraid that we are unable to process your order.
    This could be caused by a discrepancy between the information you have entered and your registered card details.
    Your payment has been refunded, which could take several days to clear. We apologise for this inconvenience.
    Thank you,

    Web Store Warehouse Team

    Your order has been updated to the following status.
    New status: Refunded
    Please reply to this email if you have any questions.
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С уважением,
Денис Горбач.