Feedback from the QA Jam in San Francisco

Nicholas Skaggs nicholas.skaggs at canonical.com
Tue Feb 17 19:06:57 UTC 2015


First of all, thank you Liz for taking the time to write this up and 
sharing your experiences!

On 02/10/2015 09:43 PM, Elizabeth K. Joseph wrote:
> Hi everyone,
>
> First off, I want to thank elfy, knome and balloons for their work in
> reviewing the QA documentation in the lead up to the Ubuntu Global Jam
> that occurred this past weekend. This and other documentation, like
> which USB creation tools were working best on each release right now
> really helped me prepare for the event I hosted in San Francisco on
> Sunday.
>
> Our jam lasted a long 6 hours (thanks to our hosts at Gandi.net for
> tolerating us past the scheduled 5!), throughout which we had about 12
> people in total coming and going, I had the following feedback:
>
> 1. Logging into the tracker was near impossible for new people because
> of: https://bugs.launchpad.net/ubuntu-qa-website/+bug/1416893
>
> Three folks who attended were new to doing any kind of work on Ubuntu,
> so they didn't have old Launchpad or Ubuntu SSO accounts, we never did
> figure out how to get them logged in. After the event, I learned about
> the existing bug I referenced above, but it wasn't soon enough to help
> them at the event.
This looks like a larger issue than the tracker, although we're clearly 
affected. I've never heard of it, but I'll followup from my side on the 
bug. Thanks for letting me know about it!
> 2. The row of "Bugs to look for" is too overwhelming:
> https://bugs.launchpad.net/ubuntu-qa-website/+bug/1366581
>
> The format of the event was pretty loose, people came and went, some
> were more experienced than others and I just needed to give them the
> ISO tracker link and swing by to help as needed, others I walked
> through step by step. The consistent feedback I got was that the whole
> process is a lot of new stuff, and once you add it mouse-overs for
> each bug and opening them to see if they even impact the flavor you're
> testing, it makes the process overwhelming for newcomers.
>
> I ended up telling them to write down on paper all the bugs they
> found, and then I'd help them file (or confirm with existing) them
> with my in-brain knowledge of what bugs were existing bugs in Xubuntu,
> and the Xubuntu team would just sort out duplicates later that I
> didn't know about (sorry Xubuntu team, I love you! :)).
This indeed is being worked on and addressed nicely. Fingers crossed!
> 3. The "URL to the hardware profile" continues to confuse people:
> https://bugs.launchpad.net/ubuntu-qa-website/+bug/1017207
>
> I really don't like this field, people never know what it's for and
> are worried about putting in the wrong thing.
>
> Even once I explain it's just a spot to put a link to your hardware
> specs, I got funny looks when I told folks that they could link to a
> manufacturer's description of their hardware. When one contributor
> tried to log in to wiki.ubuntu.com to create a page for his hardware
> profile, we sat there for 5 minutes (we counted, no exaggeration).
> trying to log in before giving up and leaving the field blank because
> the wiki wouldn't complete loading for log in. Since the Ubuntu
> pastebins expire, this leaves limited options for a place where people
> can put their hardware information.
Thanks for bringing this up. I think a quasi-consensus is being reached 
to simply remove it. confusion > benefit. If you feel otherwise, please 
do speak up now / on that bug report.
> 4. Would do again!
>
> Not all feedback was negative! It was a really great event, if I do
> say so myself :)
>
> I didn't have any attendees quietly slink away, everyone seemed pretty
> engaged, and several told me they were were appreciative of what they
> learned and said they'd be interested to coming to such an event
> again. For some it was the focus on Xubuntu (a flavor they don't
> typically use), for others it was using pre-Beta software for the
> first time in a supervised, safe, setting where they could ask
> questions, one mentioned that he was really happy that as a "simple
> end user" he could participate in helping with a release, and others
> really enjoyed just getting a peek under the hood of how we prepare
> for releases.
>
> If anyone else wants to do an event like this, I do recommend having a
> high ratio of knowledgeable leads to attendees. I was fortunate to
> have a couple Ubuntu Members who came along (thanks elky and rww!) and
> I could leverage for assistance when things got busy, a ratio of 5
> attendees to 1 helper would probably make it so you're not exhausted
> at the end like I was. Next time I probably will have to more formally
> line up some helpers.
>
This is great advice! I hope more folks will plan similar events within 
there own locos!



More information about the Ubuntu-quality mailing list