Common situations where a bug isn't real

[Cory Baudier]

I agree with where you are headed Alberto. I would use a slightly different
tact to get there.

*Common situations* where a bug is not a supported triage-able or Ubuntu
bug:

   -

   🔏 The software package
   <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Software%20packages>
   being installed is not open source <http://opensource.org/osd>.
   -

   💾 The software package
   <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Software%20packages>
   has not been installed from the *officially provided* Ubuntu
   repositories.
   -

   💡 It is an *idea* for a new feature.
   -

   🔦 It is a *support request*.
   -

   🔧 The users system files have become *misconfigured*.
   -

   🔪 The users "*/etc/apt/sources.list*" file has become corrupted.


As much as I am a fan of calling it like I see it, similar to your page,
with today’s everyone gets a ribbon attitude; I would think the above
approach would fit more. This is especially true as eyes are being moved to
distributions such as Ubuntu more and more. As much as I hate to say his
system, I realize more and more users are becoming female so I figured
"users" would fit beter in this context. Alberto, I believe you are one of
the most active folks and contribute a great deal, so keep em coming and
great work. Feel free to change whatever you like this was a scrape from
your page, nothing was changed on the page.


On Mon, Jun 16, 2014 at 6:02 PM, Brian Murray <brian at ubuntu.com> wrote:

> On Mon, Jun 16, 2014 at 09:57:08PM +0200, Alberto Salvia Novella wrote:
> > I've been writing a list of common situations where a bug isn't real:
> >
> > <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Work-flow/Triage/Real
> >
>
> I don't like the phrase "isn't real". Even if the bug report is not a
> bug that developers of Ubuntu are going to fix doesn't mean it isn't a
> real issue affecting the user of an Ubuntu system. This is particularly
> true with the following points:
>
> "Its software package isn't open source"
> "Its software package has been installed from elsewhere"
> "The misconfigured their system" (notice the grammar change)
>
> The language "isn't real" is likely to aggravate people and rightfully
> so.
>
> --
> Brian Murray
> Ubuntu Bug Master
>
> --
> Ubuntu-bugsquad mailing list
> Ubuntu-bugsquad at lists.ubuntu.com
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
>
>


-- 
Cory Baudier