Reporting a bug - Unrecognized USB in raring laptop.

[John Kim]

Hello QA,

Today, my friend came over and visited my house momentarily to edit a file in his USB stick.  I allowed him to use my Ubuntu raring laptop, and, not being much of an Ubuntu user himself, he was a little confused of not seeing the usb icon appear in nautilus.

A few seconds later, I came to the conclusion that my computer doesn't recognize external memory.  I tried it with my own USB stick, and it didn't work.  Running lsblk in the terminal too didn't reveal a USB.

I've been reading the Reporting Bugs wiki page on Ubuntu wiki to determine the type of bug, but I'm still confused. What sort of bug involves unrecognized hardware?  Also, how can I identify the package or the source of this problem, so I may report it? 

After that, I noticed that when reporting bugs, the reporter might happen to file a duplicate report. Since the report bug "search for titles" seems inadequate, how can I search for a potentially duplicate report?  I ask this because a few times before, some reports may not include the key words I put in, yet somehow, they describe my problem more specifically. 

I would really like to report a bug the QA way.  Thanks.

Sincerely,

John Kim
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