Ubuntu 12.04 LTS not able to bootup on Hewlett Packard HP8560w notebook

[Gema Gomez]

On 11/07/12 08:27, TanTH7 wrote:
> Dear Sir/Madam,
> 
>                 If you have fix the below problem, let me know so I can
> download the iso file again and verify the problem is gone now.  Whenis
> your best guess this bug is fixed and I can do testing again?  Hope to
> hear from you again.
> 
>  

Dear tanth7,


Are you sure you wanted to install server? It sounds to me as if what
you are after is Ubuntu Desktop.

In any case, I don't think you sent this email to the right list. When
things fail, you are supposed to raise a bug on launchpad, adding as
much information as possible so that a developer can look into it and
fix it. A mailing list is not the right place to track this kind of
issues. On this mailing in particular, we do manual testing and report
bugs, but we are not responsible for fixing them, that is the task of
the developers.

You can read about how to raise a bug:
https://help.ubuntu.com/community/ReportingBugs

Once you have raised a bug, make sure to talk to some developers, or let
bug-control know so that they can make the right developer aware of the
problem:
https://wiki.ubuntu.com/UbuntuBugControl/

Your problem doesn't sound so much as a testing problem, but as a bug
that should be reported and dealt with. Once you've raised the bug, make
sure you follow up with the developer (they may ask you for further
logs, or to try a tentative solution) and if you collaborate, the bug
will end up fixed.

Thanks for taking the time to report the problem, and for helping make
Ubuntu better!

Gema

> 
> Rgds,Tan TH tanth7 at gmail.com
> 
>  
> 
> *From:*TanTH7 [mailto:tanth7 at gmail.com]
> *Sent:* Thursday, July 05, 2012 2:12 PM
> *To:* 'brian at ubuntu.com'; 'ubuntu-qa at lists.ubuntu.com';
> 'nixternal at ubuntu.com'; 'phillw at ubuntu.com'
> *Subject:* Ubuntu 12.04 LTS not able to bootup on Hewlett Packard
> HP8560w notebook
> 
>  
> 
> Dear Sir/Madam,
> 
>                 After downloading ISO file ubuntu-12.04-server-amd64.iso
> obtained from http://www.ubuntu.com/download/server, the installation
> was successful and complete on HP8560w computer.  Upon boot-up, I
> noticed that the graphics device driver has a failed error message after
> which I cannot see the usual Ubuntu login screen.  The sound is correct
> for the login screen.  Appreciate if you can check the graphics device
> driver file to see if it is correct.  Please help to forward to the
> relevant person for him/her to attend if you are not the correct
> person.  Hope to hear from you soon.  If you do need further
> information, please do let me know.
> 
>  
> 
> CPU: Intel(R)Core(TM) i7-2720QM CPU at 2.2GHz <mailto:CPU at 2.2GHz>
> 
> System Type:64bit
> 
> Display Adapters: Nvidia Quadro 1000M
> 
>  
> 
> Rgds,TH Tan
> 
> tanth7 at gmail.com
> 
>  
> 
> 
> 


-- 
Gema Gomez-Solano        <gema.gomez-solano at canonical.com>
Ubuntu QA Team           https://launchpad.net/~gema.gomez
Canonical Ltd.           http://www.canonical.com