automated bug closure

[Mackenzie Morgan]

On Thursday 05 March 2009 8:25:50 am Wolfger wrote:
> On Thu, Mar 5, 2009 at 7:20 AM, Dimitris Symeonidis <azimout at gmail.com> 
wrote:
> > Regarding the automated reminder and closing of bugs, I think you are
> > missing one parameter: In your thought process, you're assuming that
> > bugs marked for expiry are correctly marked so, in the sense that the
> > reporter(s) were asked to provide extra info and did not respond.
> >
> > However, from my experience, a small but not ignorable percentage
> > (maybe in the order of 10%???) of these bugs are wrongly marked as
> > such:
> > a) the reporter provided the info requested, but no one ever changed
> > the status back to new/confirmed
> > b) the reporter was asked to try with the latest ubuntu, and has
> > reported that the issue has been resolved, but no one ever changed the
> > status to fix released
> 
> I would also add a case:
> c) The submitter of the bug incorrectly changes his own bug status to
> incomplete (presumably because it isn't fixed yet). I've actually seen
> this about a half dozen times. These are the valid bugs that triagers
> can save but automated systems will discard (and can give bug
> submitters a bad impression of Ubuntu, rather than educate them about
> proper bug filing).

d. Triagers who mark bugs "incomplete" because they don't have enough 
information but then don't ask any questions.

-- 
Mackenzie Morgan
http://ubuntulinuxtipstricks.blogspot.com
apt-get moo
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