Bugs without a package

[Brian Murray]

On Fri, Feb 01, 2008 at 12:40:02PM -0800, Brian Murray wrote:
> On Fri, Feb 01, 2008 at 01:32:45PM -0300, Pedro Villavicencio Garrido wrote:
> > Hello,
> > 
> > On Fri, 2008-02-01 at 16:17 +0000, Henrik Nilsen Omma wrote:
> > > Hi,
> > > 
> > > A surprising number of bugs are still being filed without a package. I'd 
> > > like to look at automated ways of dealing with this. It is a problem not 
> > > just because it represents one more triaging step todo but because 
> > > before a bug gets a package it escapes the attention of package 
> > > maintainers and package teams like mozilla and desktop, leaving it for 
> > > the triage teams alone to deal with.
> 
> Part of me thinks that this is actually a good starting point for new
> triagers.  Assigning a bug to a package requires no commitment and it
> exposes you to a lot of different kinds of issues.  Having a daily list 
> of new bugs without a package might be a good starting point for new
> triagers - but preventing the majority of these bugs would be best.
> 
> > > I suggest we ask LP to send out an email to someone who reports a bug 
> > > against the distro to please set a package and include these links for 
> > > guidance:
> > > 
> > > https://wiki.ubuntu.com/Bugs/FindRightPackage
> > > https://help.ubuntu.com/community/ReportingBugs
> > > 
> > > The bug should also be set directly to Incomplete when this mail is sent 
> > > out.
> 
> This sounds reasonable but still requires action on the reporters part -
> it would be better to catch them as they are first filing the bug.  One 
> way to do this is having the radio button for "I don't know" not be the 
> default selection at the +filebug page.  Being more aggressive we could 
> have it say "I didn't try to figure it out" - or something more tactful.
> 
> Additionally, I think the "Choose" dialog box for searching for a
> package is not very helpful.  I'm sure there is a bug about it but I
> don't recall it at the moment.  I think that search results would be
> more useful if they were sorted by the packages with the most bugs or
> something.
> 
> > > This will only work if we also have some category for bugs that really 
> > > are filed correctly against the distro itself. We could do this with a 
> > > tag, but I'd really like to see a place-holder package for it. That way 
> > > if a bug has not package in can only ever be wrong.
> > > 
> 
> I can't think of any bugs at this moment that should be filed against
> the whole distribution.  Do you have an example in mind?
> 
> At the same time another thing to consider is that every 'needs-packaging' 
> bug ends up being filed without a package which makes a certain amount
> of sense.
>  
> > I like the idea of the email. The place holder of the package may
> > contain some directions to the advanced form[1]? because otherwise i
> > guess you don't have a way to fill a bug with a tag
> > 
> > 1- https://bugs.launchpad.net/bugs/+filebug-advanced
> 
> I had forgotten about this page.  It doesn't seem to show the Guided Bug
> filing instructions which is probably a bug in Launchpad.

This got fixed yesterday!
  
-- 
Brian Murray                                                 @ubuntu.com
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