[Bug 2114170] Re: package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1

[Osman Radi]

The connection is good. It maybe the stated bug.

Sent from my iPhone

> On Jun 13, 2025, at 12:30 AM, Daniel Letzeisen <2114170 at bugs.launchpad.net> wrote:
> 
> "Unable to contact the snap store"
> 
> It seems like a problem with your connection or a duplicate of bug
> 2043820
> 
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/2114170
> 
> Title:
>  package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to
>  install/upgrade: new thunderbird package pre-installation script
>  subprocess returned error exit status 1
> 
> Status in thunderbird package in Ubuntu:
>  New
> 
> Bug description:
>  Ubuntu update/upgrade failed
> 
>  ProblemType: Package
>  DistroRelease: Ubuntu 24.04
>  Package: thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1
>  ProcVersionSignature: Ubuntu 6.8.0-60.63~22.04.1-generic 6.8.12
>  Uname: Linux 6.8.0-60-generic x86_64
>  NonfreeKernelModules: nvidia_modeset nvidia
>  AddonCompatCheckDisabled: False
>  ApportVersion: 2.28.1-0ubuntu3.7
>  Architecture: amd64
>  AudioDevicesInUse:
>   USER        PID ACCESS COMMAND
>   /dev/snd/controlC1:  osman      1587 F.... pulseaudio
>   /dev/snd/controlC0:  osman      1587 F.... pulseaudio
>  BuildID: 20241211204238
>  CasperMD5CheckResult: pass
>  Channel: Unavailable
>  Date: Thu Jun 12 04:27:22 2025
>  ErrorMessage: new thunderbird package pre-installation script subprocess returned error exit status 1
>  ForcedLayersAccel: False
>  InstallationDate: Installed on 2025-06-11 (1 days ago)
>  InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911)
>  IpRoute:
>   default via 192.168.1.1 dev enp3s0f0np0 proto dhcp metric 100
>   default via 192.168.1.1 dev enp3s0f0np0 proto dhcp src 192.168.1.66 metric 100
>   169.254.0.0/16 dev enp3s0f0np0 scope link metric 1000
>   192.168.1.0/24 dev enp3s0f0np0 proto kernel scope link src 192.168.1.66 metric 100
>  MachineType: Micro Computer (HK) Tech Limited Venus Series
>  NoProfiles: True
>  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
>  Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu2
>  PythonDetails: N/A
>  RebootRequiredPkgs: Error: path contained symlinks.
>  RelatedPackageVersions:
>   dpkg 1.22.6ubuntu6.1
>   apt  2.8.3
>  RunningIncompatibleAddons: False
>  SourcePackage: thunderbird
>  Title: package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1
>  UpgradeStatus: Upgraded to noble on 2025-06-12 (0 days ago)
>  dmi.bios.date: 10/14/2024
>  dmi.bios.release: 5.27
>  dmi.bios.vendor: American Megatrends International, LLC.
>  dmi.bios.version: 1.26
>  dmi.board.asset.tag: Default string
>  dmi.board.name: AHWSA
>  dmi.board.vendor: Shenzhen Meigao Electronic Equipment Co.,Ltd
>  dmi.board.version: 1.0
>  dmi.chassis.asset.tag: Default string
>  dmi.chassis.type: 3
>  dmi.chassis.vendor: Default string
>  dmi.chassis.version: Default string
>  dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvr1.26:bd10/14/2024:br5.27:svnMicroComputer(HK)TechLimited:pnVenusSeries:pvr1.0:rvnShenzhenMeigaoElectronicEquipmentCo.,Ltd:rnAHWSA:rvr1.0:cvnDefaultstring:ct3:cvrDefaultstring:skuMGAHWSA:
>  dmi.product.family: Venus
>  dmi.product.name: Venus Series
>  dmi.product.sku: MGAHWSA
>  dmi.product.version: 1.0
>  dmi.sys.vendor: Micro Computer (HK) Tech Limited
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/2114170/+subscriptions
>

-- 
You received this bug notification because you are a member of Mozilla
Bugs, which is subscribed to thunderbird in Ubuntu.
https://bugs.launchpad.net/bugs/2114170

Title:
  package thunderbird 1:115.18.0+build1-0ubuntu0.22.04.1 failed to
  install/upgrade: new thunderbird package pre-installation script
  subprocess returned error exit status 1

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/2114170/+subscriptions