[Bug 2080536] [NEW] package thunderbird (not installed) failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1

[Matthew Hupp]

Public bug reported:

Ubuntu 24.04.1 LTS

Error when trying to install Thunderbird using command "sudo apt install
thunderbird"

sudo apt install thunderbird
[sudo] password for (user): 
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following NEW packages will be installed:
  thunderbird
0 upgraded, 1 newly installed, 0 to remove and 5 not upgraded.
Need to get 25.5 kB of archives.
After this operation, 72.7 kB of additional disk space will be used.
Get:1 http://archive.ubuntu.com/ubuntu noble/main amd64 thunderbird amd64 2:1snap1-0ubuntu3 [25.5 kB]
Fetched 25.5 kB in 0s (78.9 kB/s)      
Preconfiguring packages ...
Selecting previously unselected package thunderbird.
(Reading database ... 203381 files and directories currently installed.)
Preparing to unpack .../thunderbird_2%3a1snap1-0ubuntu3_amd64.deb ...
=> Installing the thunderbird snap
==> Checking connectivity with the snap store
==> Installing the thunderbird snap
error: cannot perform the following tasks:
- Fetch and check assertions for snap "thunderbird" (509) (cannot verify sna
p "thunderbird", no matching signatures found)
dpkg: error processing archive /var/cache/apt/archives/thunderbird_2%3a1snap
1-0ubuntu3_amd64.deb (--unpack):
 new thunderbird package pre-installation script subprocess returned error e
xit status 1
Errors were encountered while processing:
 /var/cache/apt/archives/thunderbird_2%3a1snap1-0ubuntu3_amd64.deb
E: Sub-process /usr/bin/dpkg returned an error code (1)

ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: thunderbird (not installed)
ProcVersionSignature: Ubuntu 6.8.0-41.41-generic 6.8.12
Uname: Linux 6.8.0-41-generic x86_64
ApportVersion: 2.28.1-0ubuntu3.1
AptOrdering:
 thunderbird:amd64: Install
 NULL: ConfigurePending
Architecture: amd64
CasperMD5CheckResult: unknown
Date: Thu Sep 12 10:01:35 2024
ErrorMessage: new thunderbird package pre-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2024-08-23 (20 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal, 3.12.3-0ubuntu2
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.22.6ubuntu6.1
 apt  2.7.14build2
SourcePackage: thunderbird
Title: package thunderbird (not installed) failed to install/upgrade: new thunderbird package pre-installation script subprocess returned error exit status 1
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-package noble

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https://bugs.launchpad.net/bugs/2080536

Title:
  package thunderbird (not installed) failed to install/upgrade: new
  thunderbird package pre-installation script subprocess returned error
  exit status 1

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