[Bug 2032836] [NEW] package firefox 116.0.3+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Arash]

Public bug reported:

this happened during upgrading from ubuntu 20 to 22

ProblemType: Package
DistroRelease: Ubuntu 22.04
Package: firefox 116.0.3+build2-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.15.0-79.86~20.04.2-generic 5.15.111
Uname: Linux 5.15.0-79-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  arash      1704 F.... pulseaudio
 /dev/snd/controlC1:  arash      1704 F.... pulseaudio
BuildID: 20230815173142
CasperMD5CheckResult: unknown
Channel: Unavailable
Date: Wed Aug 23 14:13:16 2023
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
ForcedLayersAccel: False
InstallationDate: Installed on 2023-02-23 (181 days ago)
InstallationMedia: Ubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
IpRoute:
 default via 10.25.63.254 dev wlx000b8194eba9 proto dhcp metric 600 
 10.25.0.0/18 dev wlx000b8194eba9 proto kernel scope link src 10.25.12.249 metric 600 
 169.254.0.0/16 dev wlx000b8194eba9 scope link metric 1000
NoProfiles: True
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
Python3Details: /usr/bin/python3.10, Python 3.10.12, python3-minimal, 3.10.6-1~22.04
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.21.1ubuntu2.2
 apt  2.4.10
RunningIncompatibleAddons: False
SourcePackage: firefox
Title: package firefox 116.0.3+build2-0ubuntu0.20.04.1 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to jammy on 2023-08-23 (0 days ago)
dmi.bios.date: 04/05/2023
dmi.bios.release: 1.25
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.25.0
dmi.board.name: 0FDY5C
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.25.0:bd04/05/2023:br1.25:svnDellInc.:pnOptiPlex5050:pvr:rvnDellInc.:rn0FDY5C:rvrA00:cvnDellInc.:ct3:cvr:sku07A2:
dmi.product.family: OptiPlex
dmi.product.name: OptiPlex 5050
dmi.product.sku: 07A2
dmi.sys.vendor: Dell Inc.

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-package jammy

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https://bugs.launchpad.net/bugs/2032836

Title:
  package firefox 116.0.3+build2-0ubuntu0.20.04.1 failed to
  install/upgrade: new firefox package pre-installation script
  subprocess returned error exit status 1

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