[Bug 1990444] [NEW] firefox snap took 20 minutes to update

kaillasse91@hotmail.fr 1990444 at bugs.launchpad.net
Thu Sep 22 01:41:43 UTC 2022


Public bug reported:

I logged and firefox was unavailable, no indication of update, nothing.
When I tried to launch firefox I was invited to install it BUT I klnow it's installed, so I tried to install it but it said to me I needed to 'snap refresh', I tried to snap refresh but it indicated that everything was up to date. I tried to uninstall/reinstall the firefox snap and at this moment, 
I got the indication that the update was in progress since 15 MINUTES ! Then I tried to remove the snap because I was sure it's bugged : in 20.04 firefox never took more than 2 mins to update and my machine BUT after 20 minutes firefox launched... wtf ?

I'm an ubuntu user since circa 2005 and I believe firefox was already
the default browser then, this is the worse user experience I've ever
had.

1/ I never selected auto-update, let me update when I want : being blocked 15 MINUTES by the OS is not a good user experience, I know this is accepted by Windows users but I prefer to use Ubuntu
2/ If you want to update tell me you're updating not that the application is not installed : really not a good idea if you want your users to trust you

I've waited 6 months after 22.04 release to migrate from 20.04 because I
don't want to have this kind of bugs, I hope you do something really
quick because this is not at the level of quality expected by your
users.

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New

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Title:
  firefox snap took 20 minutes to update

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