[Bug 1966589] Re: Upgrader unable to contact snap store

[Leó Kolbeinsson]

apport information

** Tags added: apport-collected

** Description changed:

  Upgrading from Lubuntu Focal 20.04.4 to Lubuntu Jammy 22.04 (date
  27.03.2022)
  
  The upgrader was unable to connect to the snap store in order to install
  the firefox snap
  
  The upgrade was performed with GUI - do-release-upgrade -d -m desktop -f
  DistUpgradeViewKDE
  
  The error "could not install the upgrades" was received.
  I closed the error and then received th dialog box message "upgrade complete but there were errors during the upgrade process"
  
  After rebooting I received an upgrade notification and the Firefox snap
  was installed.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: ubuntu-release-upgrader-core 1:22.04.7
  ProcVersionSignature: Ubuntu 5.15.0-23.23-generic 5.15.27
  Uname: Linux 5.15.0-23-generic x86_64
  ApportVersion: 2.20.11-0ubuntu79
  Architecture: amd64
  CasperMD5CheckResult: unknown
  CrashDB: ubuntu
  CurrentDesktop: LXQt
  Date: Sun Mar 27 13:08:26 2022
  InstallationDate: Installed on 2022-03-27 (0 days ago)
  InstallationMedia: Lubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  Symptom: ubuntu-release-upgrader
  UpgradeStatus: Upgraded to jammy on 2022-03-27 (0 days ago)
  VarLogDistupgradeXorgFixuplog:
   INFO:root:/usr/bin/do-release-upgrade running
   INFO:root:No xorg.conf, exiting
+ --- 
+ ProblemType: Bug
+ AddonCompatCheckDisabled: False
+ ApportVersion: 2.20.11-0ubuntu27.21
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  kf          950 F.... pulseaudio
+ BuildID: 20220322144853
+ CasperMD5CheckResult: skip
+ Channel: Unavailable
+ CurrentDesktop: LXQt
+ DefaultProfileExtensions: extensions.sqlite corrupt or missing
+ DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
+ DefaultProfileLocales: extensions.sqlite corrupt or missing
+ DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:364
+ DefaultProfileThemes: extensions.sqlite corrupt or missing
+ DistroRelease: Ubuntu 22.04
+ ForcedLayersAccel: False
+ InstallationDate: Installed on 2022-03-30 (0 days ago)
+ InstallationMedia: Lubuntu 20.04.4 LTS "Focal Fossa" - Release amd64 (20220223)
+ IpRoute:
+  default via 192.168.1.1 dev enp0s31f6 proto dhcp metric 100 
+  192.168.1.0/24 dev enp0s31f6 proto kernel scope link src 192.168.1.250 metric 100
+ Package: ubuntu-release-upgrader
+ PackageArchitecture: amd64
+ ProcVersionSignature: Ubuntu 5.13.0-39.44~20.04.1-generic 5.13.19
+ Profile0Extensions: extensions.sqlite corrupt or missing
+ Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
+ Profile0Locales: extensions.sqlite corrupt or missing
+ Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:364
+ Profile0PrefSources: prefs.js
+ Profile0Themes: extensions.sqlite corrupt or missing
+ Profiles:
+  Profile1 (Default) - LastVersion=None/None (Out of date)
+  Profile0 - LastVersion=98.0.2/20220322144853 (In use)
+ RunningIncompatibleAddons: False
+ Tags:  jammy
+ Uname: Linux 5.13.0-39-generic x86_64
+ UpgradeStatus: Upgraded to jammy on 2022-03-30 (0 days ago)
+ UserGroups: adm cdrom dip lpadmin plugdev sudo
+ _MarkForUpload: True
+ dmi.bios.date: 07/08/2021
+ dmi.bios.release: 1.20
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.20.2
+ dmi.board.name: 0Y7WYT
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A00
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: dmi:bvnDellInc.:bvr1.20.2:bd07/08/2021:br1.20:svnDellInc.:pnOptiPlex7040:pvr:rvnDellInc.:rn0Y7WYT:rvrA00:cvnDellInc.:ct3:cvr:sku06B9:
+ dmi.product.family: OptiPlex
+ dmi.product.name: OptiPlex 7040
+ dmi.product.sku: 06B9
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1966589/+attachment/5574759/+files/AlsaInfo.txt

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Title:
  Upgrader unable to contact snap store

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