[Bug 1917191] Re: firefox will not start after it crashed unexpectedly

Tue Mar 2 15:44:40 UTC 2021

Oliver,
I did what you said and sent the terminal output.  Hope it helps you fix
the bug!

john

On Mon, Mar 1, 2021 at 10:35 AM Olivier Tilloy <1917191 at bugs.launchpad.net>
wrote:

> If you don't mind installing debug packages that use a substantial
> amount of space, could you do the following:
>
>     sudo apt install firefox-dbg
>     firefox -g
>
> At the (gdb) prompt, type "r" then return. When the crash happens, you
> should be getting another (gdb) prompt, type "t a a bt" then return,
> press the return key until there is no more of the backtrace to display,
> then copy-paste the contents of the terminal to a text file and attach
> it here.
>
> This would be very helpful to understand where the crash is occuring.
> Many thanks in advance!
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1917191
>
> Title:
>   firefox will not start after it crashed unexpectedly
>
> Status in firefox package in Ubuntu:
>   Incomplete
>
> Bug description:
>   firefox crashed unexpectedly, and it will not start or restart.  I am
> running the latest ubuntu-20.04.2 LTS, all updates applied.  firefox
> 86.0+build3
>   ---
>   ProblemType: Bug
>   AddonCompatCheckDisabled: False
>   ApportVersion: 2.20.11-0ubuntu27.16
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  johnfg     1725 F.... pulseaudio
>    /dev/snd/controlC1:  johnfg     1725 F.... pulseaudio
>   BuildID: 20210222142601
>   CasperMD5CheckResult: skip
>   Channel: Unavailable
>   CurrentDesktop: ubuntu:GNOME
>   DefaultProfileExtensions: extensions.sqlite corrupt or missing
>   DefaultProfileIncompatibleExtensions: Unavailable (corrupt or
> non-existant compatibility.ini or extensions.sqlite)
>   DefaultProfileLocales: extensions.sqlite corrupt or missing
>   DefaultProfilePrefErrors: Unexpected character ',' before close
> parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:348
>   DefaultProfilePrefSources: prefs.js
>   DefaultProfileThemes: extensions.sqlite corrupt or missing
>   DistroRelease: Ubuntu 20.04
>   ForcedLayersAccel: False
>   InstallationDate: Installed on 2020-02-22 (371 days ago)
>   InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
>   IpRoute:
>    default via 192.168.1.1 dev wlp10s0 proto dhcp metric 600
>    10.8.0.0/24 via 10.8.0.17 dev tun0
>    10.8.0.17 dev tun0 proto kernel scope link src 10.8.0.18
>    169.254.0.0/16 dev wlp10s0 scope link metric 1000
>    192.168.1.0/24 dev wlp10s0 proto kernel scope link src 192.168.1.8
> metric 600
>   NonfreeKernelModules: openafs
>   Package: firefox 86.0+build3-0ubuntu0.20.04.1
>   PackageArchitecture: amd64
>   ProcEnviron:
>    TERM=xterm-256color
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86
>   Profile0Extensions: extensions.sqlite corrupt or missing
>   Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile0Locales: extensions.sqlite corrupt or missing
>   Profile0PrefErrors: Unexpected character ',' before close parenthesis @
> /usr/lib/firefox/omni.ja:greprefs.js:348
>   Profile0PrefSources: prefs.js
>   Profile0Themes: extensions.sqlite corrupt or missing
>   Profiles:
>    Profile1 (Default) - LastVersion=80.0/20200818235255 (Out of date)
>    Profile0 - LastVersion=86.0/20210222142601
>   RunningIncompatibleAddons: False
>   Tags:  focal
>   Uname: Linux 5.4.0-66-generic x86_64
>   UpgradeStatus: Upgraded to focal on 2020-04-24 (309 days ago)
>   UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
>   _MarkForUpload: True
>   dmi.bios.date: 07/05/2011
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: V4.00L12
>   dmi.board.asset.tag: No Asset Tag
>   dmi.board.name: CF52-4
>   dmi.board.vendor: Panasonic Corporation
>   dmi.board.version: 1
>   dmi.chassis.asset.tag: No Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Panasonic Corporation
>   dmi.chassis.version: 001
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrV4.00L12:bd07/05/2011:svnPanasonicCorporation:pnCF-52SLGDD1M:pvr004:rvnPanasonicCorporation:rnCF52-4:rvr1:cvnPanasonicCorporation:ct10:cvr001:
>   dmi.product.family: CF52-4
>   dmi.product.name: CF-52SLGDD1M
>   dmi.product.sku: CF-52SLGDD1M
>   dmi.product.version: 004
>   dmi.sys.vendor: Panasonic Corporation
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1917191/+subscriptions
>

-- 
John F. Godfrey, Pastor
Belgrade Christian Assembly
Belgrade, Montana  USA
"Jesus said to him, 'I am the Way, the Truth, and the Life; no one comes to
the Father, except through Me'" (John 14:6).

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Title:
  firefox will not start after it crashed unexpectedly

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