[Bug 1879461] [NEW] Fails to play netflix or amazon music on ubuntu 20.04

[Ricardo Pachon]

Public bug reported:

the extension does not work to play netflix and it does not play songs
from amazon music in ubuntu 20.04

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: firefox 76.0.1+build1-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30
Uname: Linux 5.4.0-29-generic x86_64
NonfreeKernelModules: wl
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  richi      1603 F.... pulseaudio
BuildID: 20200507114007
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Tue May 19 03:57:29 2020
DefaultProfileExtensions: extensions.sqlite corrupt or missing
DefaultProfileIncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
DefaultProfileLocales: extensions.sqlite corrupt or missing
DefaultProfilePrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:738
DefaultProfileThemes: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
InstallationDate: Installed on 2020-05-18 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IpRoute:
 default via 192.168.0.1 dev wlo1 proto dhcp metric 600 
 169.254.0.0/16 dev wlo1 scope link metric 1000 
 192.168.0.0/24 dev wlo1 proto kernel scope link src 192.168.0.19 metric 600
Profile0Extensions: extensions.sqlite corrupt or missing
Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
Profile0Locales: extensions.sqlite corrupt or missing
Profile0PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:738
Profile0PrefSources: prefs.js
Profile0Themes: extensions.sqlite corrupt or missing
Profiles:
 Profile1 (Default) - LastVersion=None/None (Out of date)
 Profile0 - LastVersion=76.0.1/20200507114007 (In use)
RunningIncompatibleAddons: False
SourcePackage: firefox
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/08/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.35
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1425
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 54.57
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.35:bd02/08/2011:svnHewlett-Packard:pnHPG42NotebookPC:pvr0598130000202710010010100:rvnHewlett-Packard:rn1425:rvr54.57:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.family: 103C_5335KV G=N L=CON B=HP S=G42
dmi.product.name: HP G42 Notebook PC
dmi.product.sku: LE642LA#ABM
dmi.product.version: 0598130000202710010010100
dmi.sys.vendor: Hewlett-Packard

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug focal

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Title:
  Fails to play netflix or amazon music on ubuntu 20.04

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