[Bug 1858333] [NEW] Firefox sync not working, error in _fetchTokenForUser
antgel
1858333 at bugs.launchpad.net
Sun Jan 5 13:55:31 UTC 2020
Public bug reported:
Following info from about:sync-log
```
1578230581042 Sync.LogManager DEBUG Flushing file log
1578230581043 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile
1578230581043 FirefoxAccounts DEBUG getOAuthToken enter
1578230581047 FirefoxAccounts TRACE getCachedToken returning cached token
1578230581047 FirefoxAccounts DEBUG getOAuthToken returning a cached token
1578230581049 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile
1578230581057 Sync.LogManager DEBUG Log cleanup threshold time: 1577366581057
1578230581075 Sync.LogManager DEBUG Done deleting files.
1578230581790 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304
1578231744394 FirefoxAccounts INFO Polling device commands.
1578231744395 Sync.Service DEBUG User-Agent: Firefox/71.0 (Linux x86_64) FxSync/1.73.0.20191205184924.desktop
1578231744395 Sync.Service INFO Starting sync at 2020-01-05 15:42:24 in browser session h18F_qHAu8gm
1578231744395 Sync.Service DEBUG In sync: should login.
1578231744395 Sync.Service INFO User logged in successfully - verifying login.
1578231744396 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys
1578231744396 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok
1578231744396 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed
1578231744396 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok
1578231744396 Sync.BrowserIDManager INFO Getting keys
1578231744396 FirefoxAccounts INFO Migrating kB to derived keys.
1578231744401 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0
1578231744402 Sync.BrowserIDManager ERROR Non-authentication error in _fetchTokenForUser: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: updateAccountData at FxAccountsStorage.jsm:227:13
1578231744402 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network
1578231744402 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed
1578231744402 Sync.BrowserIDManager INFO Failed to fetch the cluster URL: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: updateAccountData at FxAccountsStorage.jsm:227:13
1578231744403 Sync.Service DEBUG verifyLogin failed: Error: Can't change uid(resource://gre/modules/FxAccountsStorage.jsm:227:13) JS Stack trace: updateAccountData at FxAccountsStorage.jsm:227:13
1578231744403 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network
1578231744403 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed
1578231744403 Sync.ErrorHandler ERROR Sync encountered a login error
1578231744403 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1578231744404 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule)
1578231744405 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify at service.js:1041:15
1578231744405 Sync.Service DEBUG Not syncing: login returned false.
```
```
15:51 $ lsb_release -rd
Description: Ubuntu 18.04.3 LTS
Release: 18.04
```
```
15:54 $ apt-cache policy firefox
firefox:
Installed: 71.0+build5-0ubuntu0.18.04.1
Candidate: 71.0+build5-0ubuntu0.18.04.1
Version table:
*** 71.0+build5-0ubuntu0.18.04.1 500
500 http://il.archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages
100 /var/lib/dpkg/status
59.0.2+build1-0ubuntu1 500
500 http://il.archive.ubuntu.com/ubuntu bionic/main amd64 Packages
```
** Affects: firefox (Ubuntu)
Importance: Undecided
Status: New
--
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Title:
Firefox sync not working, error in _fetchTokenForUser
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