[Bug 1875895] [NEW] E-mail not working out of the box with Online Accounts

Launchpad Bug Tracker 1875895 at bugs.launchpad.net
Thu Apr 30 07:59:40 UTC 2020

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I've just did a clean install of Ubuntu 20.04.

Post to the installation I've been asked to configure some credentials
by the Online Accounts wizard, which I did with Gmail.

Everything went well until I've tried to read my e-mail: Thunderbird was
installed and not set automatically.

Drive was reachable, Calendars too, but not e-mails.

After some research I've found that Online Accounts works only with
Evolution, which isn't installed by default.

I've installed Evolution via Ubuntu Software and it worked!

Then, I've tried to remove this useless Thunderbird client. I've started
to look at Ubuntu Software and Thunderbird was proposed to be installed,
even if it already was...

I've installed it anyway, then uninstalled it.

The original copy was still there!

The only way for me to remove the built-in Thunderbird was with the following command line:
sudo apt-get remove --auto-remove thunderbird

>From a end user perspective, I suggest to not install Thunderbird by
default and add Evolution to the default install list.

It will improve the first contact with Ubuntu for the end user.

Thanks for your work anyway! It's pretty impressive of simplicity so

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.4.0-26.30-generic 5.4.30
Uname: Linux 5.4.0-26-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu27
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 29 15:56:24 2020
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
InstallationDate: Installed on 2020-04-28 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
 PATH=(custom, no user)
SourcePackage: ubiquity
Symptom: installation
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: thunderbird (Ubuntu)
     Importance: Wishlist
         Status: Opinion

** Tags: amd64 apport-bug focal ident-mismatch ubiquity-20.04.15
E-mail not working out of the box with Online Accounts
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