[Bug 1850651] Re: Authentication constantly re-requested for Google

[Olivier Tilloy]

** Description changed:

+ [Impact]
+ 
+ A recent server-side change with google e-mail accounts (gmail) means that thunderbird consistently fails to authenticate, prompting for the user's e-mail address and password over and over, without ever succeeding.
+ This has been fixed upstream and is tracked by https://bugzilla.mozilla.org/show_bug.cgi?id=1592407.
+ 
+ 
+ [Test Case]
+ 
+ In a clean environment, launch thunderbird and add an existing gmail account.
+ Thunderbird should auto-detect all the relevant parameters, and then an external webview should pop up to prompt for your e-mail address (it's not auto-filled, that's a separate issue that's also known upstream) and your password. After filling this in and authorizing thunderbird to access your e-mails, your account should be set up and thunderbird should start fetching e-mails from your inbox. Instead it fails to authenticate and displays the authentication pop up again.
+ 
+ [Regression Potential]
+ 
+ Low, as this is an official upstream point release that addresses only this regression (see https://www.thunderbird.net/en-US/thunderbird/60.9.1/releasenotes/).
+ The fix is minimal and self-contained (https://hg.mozilla.org/releases/comm-esr60/rev/56b6d1b50647143c25efe642b37b02f65f9c4343), if the bug is indeed confirmed to be fixed then it should be safe.
+ 
+ 
+ [Original Bug Description]
+ 
  When I use Thunderbird, it keeps failing to connect with my Google
  (Gmail) accounts. It keeps asking for authentication via the web portal,
  I seem to successfully give Thunderbird authentication, but no messages
  come in and, soon afterwards, the web portal comes up asking for login
  again.
  
  I am using OAuth2 (so this ( https://support.mozilla.org/en-
  US/questions/1201406 ) doesn't help.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 19.04
  Package: thunderbird 1:60.9.0+build1-0ubuntu0.19.04.1
  ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21
  Uname: Linux 5.0.0-32-generic x86_64
  AddonCompatCheckDisabled: False
  ApportVersion: 2.20.10-0ubuntu27.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  adam       3444 F.... pulseaudio
   /dev/snd/pcmC0D0p:   adam       3444 F...m pulseaudio
  BuildID: 20191007090404
  Channel: Unavailable
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct 30 14:56:50 2019
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   # interfaces(5) file used by ifup(8) and ifdown(8)
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationDate: Installed on 2017-08-03 (817 days ago)
  InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412)
  IpRoute:
   default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600
   10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown
   169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown
   172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74
   192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600
  Locales: extensions.sqlite corrupt or missing
  Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash)
  PrefSources: prefs.js
  Profiles: Profile0 (Default) - LastVersion=60.9.0/20191007090404
  RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4
  RunningIncompatibleAddons: False
  SourcePackage: thunderbird
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago)
  dmi.bios.date: 01/21/2016
  dmi.bios.vendor: LENOVO
  dmi.bios.version: G1ETB0WW (2.70 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 2347GU8
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Defined
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrG1ETB0WW(2.70):bd01/21/2016:svnLENOVO:pn2347GU8:pvrThinkPadT430:rvnLENOVO:rn2347GU8:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.family: ThinkPad T430
  dmi.product.name: 2347GU8
  dmi.product.sku: LENOVO_MT_2347
  dmi.product.version: ThinkPad T430
  dmi.sys.vendor: LENOVO

** Summary changed:

- Authentication constantly re-requested for Google
+ [SRU] Authentication constantly re-requested for Google

** Changed in: thunderbird (Ubuntu Disco)
       Status: Fix Committed => In Progress

** Changed in: thunderbird (Ubuntu Xenial)
       Status: Fix Committed => In Progress

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Title:
  [SRU] Authentication constantly re-requested for Google

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