[Bug 1773535] Re: Delicate failure with Ubuntu when using Firebox email

Stan 1773535 at bugs.launchpad.net
Sat Nov 10 17:19:30 UTC 2018


Yes, i do and did then.  I now use Adblock Ultimate, and your suspicions
may be right, that the extension is the problem.  Regretfully, I change
extensions from time to time, and I don't keep records of when and which
one. If I have a problem with Aetna again, I will disable extensions to see
what happens.  I am sorry I didn't think of it back then, but in the heat
of the moment, when I was trying to get into Aetna, I was probably
concentrating on the problem that motivated me to go the there.

Thanks for thinking about this problem.

Stan Erickson

On Mon, Sep 10, 2018 at 3:00 AM Paul White <1773535 at bugs.launchpad.net>
wrote:

> Hi Stan, I'm going through all your Firefox bug reports with Ubuntu
> 18.04 and Firefox 62.
>
> I assume you are referring to aetna.com. This site worked fine for me
> with Chromium 68 and Chrome 69. For Firefox I had to disable the
> NoScript and uBlock extensions before i could see the log in screen.
>
> Do you use any extensions with Firefox on Ubuntu?
>
> ** Changed in: firefox (Ubuntu)
>        Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1773535
>
> Title:
>   Delicate failure with Ubuntu when using Firebox email
>
> Status in firefox package in Ubuntu:
>   Incomplete
>
> Bug description:
>   I received an email from my healthcare provider, Aetna, requesting that
> I click on a link to take me to my login screen for a list of claims - they
> wanted some information.  Using Ubuntu, the link does create a new Firefox
> window, but that stays white and never progresses to anything at all.
> Using Windows and Firefox, this new window immediately fills up with my
> login information and claims information, exactly as Aetna intended it to
> do.  I have tried the link with Ubuntu multiple times with identical
> results.  I have rebooted and there was no change.  I am up-to-date on
> updates.
>   ---
>   AddonCompatCheckDisabled: False
>   ApportVersion: 2.20.1-0ubuntu2.18
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/pcmC2D7p:   s          1818 F...m pulseaudio
>    /dev/snd/controlC2:  s          1818 F.... pulseaudio
>    /dev/snd/controlC0:  s          1818 F.... pulseaudio
>    /dev/snd/controlC1:  s          1818 F.... pulseaudio
>   BuildID: 20180704194937
>   Channel: Unavailable
>   CurrentDesktop: Unity
>   DefaultProfileExtensions: extensions.sqlite corrupt or missing
>   DefaultProfileIncompatibleExtensions: Unavailable (corrupt or
> non-existant compatibility.ini or extensions.sqlite)
>   DefaultProfileLocales: extensions.sqlite corrupt or missing
>   DefaultProfilePlugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   DefaultProfilePrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   DefaultProfilePrefSources: prefs.js
>   DefaultProfileThemes: extensions.sqlite corrupt or missing
>   DistroRelease: Ubuntu 16.04
>   ForcedLayersAccel: False
>   IfupdownConfig:
>    # interfaces(5) file used by ifup(8) and ifdown(8)
>    auto lo
>    iface lo inet loopback
>   InstallationDate: Installed on 2016-08-09 (706 days ago)
>   InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
> (20160719)
>   IpRoute:
>    default via 192.168.1.254 dev wlp2s0  proto static  metric 600
>    169.254.0.0/16 dev wlp2s0  scope link  metric 1000
>    192.168.1.0/24 dev wlp2s0  proto kernel  scope link  src 192.168.1.93
> metric 600
>   Package: firefox 61.0.1+build1-0ubuntu0.16.04.1
>   PackageArchitecture: amd64
>   ProcVersionSignature: Ubuntu 4.4.0-128.154-generic 4.4.131
>   Profile0Extensions: extensions.sqlite corrupt or missing
>   Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile0Locales: extensions.sqlite corrupt or missing
>   Profile0Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile0PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile0PrefSources: prefs.js
>   Profile0Themes: extensions.sqlite corrupt or missing
>   Profile2Extensions: extensions.sqlite corrupt or missing
>   Profile2IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile2Locales: extensions.sqlite corrupt or missing
>   Profile2Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile2PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile2PrefSources: prefs.js
>   Profile2Themes: extensions.sqlite corrupt or missing
>   Profile3Extensions: extensions.sqlite corrupt or missing
>   Profile3IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile3Locales: extensions.sqlite corrupt or missing
>   Profile3Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile3PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile3PrefSources: prefs.js
>   Profile3Themes: extensions.sqlite corrupt or missing
>   Profile4Extensions: extensions.sqlite corrupt or missing
>   Profile4IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile4Locales: extensions.sqlite corrupt or missing
>   Profile4Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile4PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile4PrefSources: prefs.js
>   Profile4Themes: extensions.sqlite corrupt or missing
>   Profile5Extensions: extensions.sqlite corrupt or missing
>   Profile5IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile5Locales: extensions.sqlite corrupt or missing
>   Profile5Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile5PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile5PrefSources: prefs.js
>   Profile5Themes: extensions.sqlite corrupt or missing
>   Profile6Extensions: extensions.sqlite corrupt or missing
>   Profile6IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile6Locales: extensions.sqlite corrupt or missing
>   Profile6Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile6PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile6PrefSources: prefs.js
>   Profile6Themes: extensions.sqlite corrupt or missing
>   Profile7Extensions: extensions.sqlite corrupt or missing
>   Profile7IncompatibleExtensions: Unavailable (corrupt or non-existant
> compatibility.ini or extensions.sqlite)
>   Profile7Locales: extensions.sqlite corrupt or missing
>   Profile7Plugins: Shockwave Flash -
> /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
>   Profile7PrefErrors: Unexpected character ',' whilst parsing int @
> /usr/lib/firefox/defaults/pref/vendor-gre.js:8
>   Profile7PrefSources: prefs.js
>   Profile7Themes: extensions.sqlite corrupt or missing
>   RelatedPackageVersions: adobe-flashplugin 1:20170411.1-0ubuntu0.16.04.1
>   RunningIncompatibleAddons: False
>   Tags:  xenial
>   Uname: Linux 4.4.0-128-generic x86_64
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
>   _MarkForUpload: True
>   dmi.bios.date: 12/02/2014
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 2101
>   dmi.board.asset.tag: To Be Filled By O.E.M.
>   dmi.board.name: M5A78L-M/USB3
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: Rev X.0x
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Chassis Manufacture
>   dmi.chassis.version: Chassis Version
>   dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvr2101:bd12/02/2014:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM5A78L-M/USB3:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
>   dmi.product.name: System Product Name
>   dmi.product.version: System Version
>   dmi.sys.vendor: System manufacturer
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1773535/+subscriptions
>

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https://bugs.launchpad.net/bugs/1773535

Title:
  Delicate failure with Ubuntu when using Firebox email

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