[Bug 1685104] [NEW] Netflix returns error F7363-1260 as movie loads. Loading site is good

Bill Delaney bingodoggy23 at gmail.com
Fri Apr 21 07:05:12 UTC 2017


Public bug reported:

Loading the Netflix site is good. The home page comes up with the movie choices displayed. The speed is good. The movies have played very well with a good quality image, since 2012 or so, until about two or three days ago. A little choppiness was appearant for a short time, but it always evened out.  When a movie choice is made, it starts to load. Then it quits and returns the error code F7363-1260.
My OS is 12.04. On a 32 bit machine. Chrome is not an option because firefox has always done a great job. Now I can't get 32 bit chrome. I have the Netflix desk top, which is too resource intensive, so I don't use it. I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.

Thank you,
Bill Delaney

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: firefox 52.0.2+build1-0ubuntu0.12.04.1
ProcVersionSignature: Ubuntu 3.13.0-116.163~precise1-generic 3.13.11-ckt39
Uname: Linux 3.13.0-116-generic i686
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-116-generic.
ApportVersion: 2.0.1-0ubuntu17.15
Architecture: i386
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  bill       1928 F.... pulseaudio
BuildID: 20170329151308
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'ICH6'/'Intel ICH6 with AD1980 at irq 23'
   Mixer name	: 'Analog Devices AD1980'
   Components	: 'AC97a:41445370'
   Controls      : 41
   Simple ctrls  : 29
Channel: Unavailable
Date: Fri Apr 21 00:41:56 2017
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140204)
IpRoute:
 default via 192.168.1.1 dev eth0  proto static
 169.254.0.0/16 dev eth0  scope link  metric 1000
 192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.2  metric 1
IwConfig:
 lo        no wireless extensions.

 eth0      no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MarkForUpload: True
MostRecentCrashID: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=52.0.2/20170329151308 (In use)
RfKill:

RunningIncompatibleAddons: False
SourcePackage: firefox
SubmittedCrashIDs: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to precise on 2016-02-11 (435 days ago)
dmi.bios.date: 07/07/2006
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0U7077
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/07/2006:svnDellInc.:pnDimension8400:pvr:rvnDellInc.:rn0U7077:rvr:cvnDellInc.:ct6:cvr:
dmi.product.name: Dimension 8400
dmi.sys.vendor: Dell Inc.

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 precise running-unity third-party-packages

** Description changed:

  Loading the Netflix site is good. The home page comes up with the movie choices displayed. The speed is good. The movies have played very well with a good quality image, since 2012 or so, until about two or three days ago. A little choppiness was appearant for a short time, but it always evened out.  When a movie choice is made, it starts to load. Then it quits and returns the error code F7363-1260.
- My OS is 12.04. I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
+ My OS is 12.04. On a 32 bit machine. Chrome is not an option,.I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
  
  Thank you,
  Bill Delaney
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: firefox 52.0.2+build1-0ubuntu0.12.04.1
  ProcVersionSignature: Ubuntu 3.13.0-116.163~precise1-generic 3.13.11-ckt39
  Uname: Linux 3.13.0-116-generic i686
  AddonCompatCheckDisabled: False
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-116-generic.
  ApportVersion: 2.0.1-0ubuntu17.15
  Architecture: i386
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  bill       1928 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  bill       1928 F.... pulseaudio
  BuildID: 20170329151308
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
-  Card hw:0 'ICH6'/'Intel ICH6 with AD1980 at irq 23'
-    Mixer name	: 'Analog Devices AD1980'
-    Components	: 'AC97a:41445370'
-    Controls      : 41
-    Simple ctrls  : 29
+  Card hw:0 'ICH6'/'Intel ICH6 with AD1980 at irq 23'
+    Mixer name	: 'Analog Devices AD1980'
+    Components	: 'AC97a:41445370'
+    Controls      : 41
+    Simple ctrls  : 29
  Channel: Unavailable
  Date: Fri Apr 21 00:41:56 2017
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
-  auto lo
-  iface lo inet loopback
+  auto lo
+  iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140204)
  IpRoute:
-  default via 192.168.1.1 dev eth0  proto static 
-  169.254.0.0/16 dev eth0  scope link  metric 1000 
-  192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.2  metric 1
+  default via 192.168.1.1 dev eth0  proto static
+  169.254.0.0/16 dev eth0  scope link  metric 1000
+  192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.2  metric 1
  IwConfig:
-  lo        no wireless extensions.
-  
-  eth0      no wireless extensions.
+  lo        no wireless extensions.
+ 
+  eth0      no wireless extensions.
  Locales: extensions.sqlite corrupt or missing
  MarkForUpload: True
  MostRecentCrashID: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
  PrefSources: prefs.js
  ProcEnviron:
-  PATH=(custom, no user)
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  PATH=(custom, no user)
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  Profiles: Profile0 (Default) - LastVersion=52.0.2/20170329151308 (In use)
  RfKill:
-  
+ 
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  SubmittedCrashIDs: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to precise on 2016-02-11 (435 days ago)
  dmi.bios.date: 07/07/2006
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0U7077
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/07/2006:svnDellInc.:pnDimension8400:pvr:rvnDellInc.:rn0U7077:rvr:cvnDellInc.:ct6:cvr:
  dmi.product.name: Dimension 8400
  dmi.sys.vendor: Dell Inc.

** Description changed:

  Loading the Netflix site is good. The home page comes up with the movie choices displayed. The speed is good. The movies have played very well with a good quality image, since 2012 or so, until about two or three days ago. A little choppiness was appearant for a short time, but it always evened out.  When a movie choice is made, it starts to load. Then it quits and returns the error code F7363-1260.
- My OS is 12.04. On a 32 bit machine. Chrome is not an option,.I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
+ My OS is 12.04. On a 32 bit machine. Chrome is not an option because firefox has always done a great job. Now I can't get 32 bit chrome.I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
  
  Thank you,
  Bill Delaney
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: firefox 52.0.2+build1-0ubuntu0.12.04.1
  ProcVersionSignature: Ubuntu 3.13.0-116.163~precise1-generic 3.13.11-ckt39
  Uname: Linux 3.13.0-116-generic i686
  AddonCompatCheckDisabled: False
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-116-generic.
  ApportVersion: 2.0.1-0ubuntu17.15
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  bill       1928 F.... pulseaudio
  BuildID: 20170329151308
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'ICH6'/'Intel ICH6 with AD1980 at irq 23'
     Mixer name	: 'Analog Devices AD1980'
     Components	: 'AC97a:41445370'
     Controls      : 41
     Simple ctrls  : 29
  Channel: Unavailable
  Date: Fri Apr 21 00:41:56 2017
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140204)
  IpRoute:
   default via 192.168.1.1 dev eth0  proto static
   169.254.0.0/16 dev eth0  scope link  metric 1000
   192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.2  metric 1
  IwConfig:
   lo        no wireless extensions.
  
   eth0      no wireless extensions.
  Locales: extensions.sqlite corrupt or missing
  MarkForUpload: True
  MostRecentCrashID: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
  PrefSources: prefs.js
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Profiles: Profile0 (Default) - LastVersion=52.0.2/20170329151308 (In use)
  RfKill:
  
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  SubmittedCrashIDs: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to precise on 2016-02-11 (435 days ago)
  dmi.bios.date: 07/07/2006
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0U7077
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/07/2006:svnDellInc.:pnDimension8400:pvr:rvnDellInc.:rn0U7077:rvr:cvnDellInc.:ct6:cvr:
  dmi.product.name: Dimension 8400
  dmi.sys.vendor: Dell Inc.

** Description changed:

  Loading the Netflix site is good. The home page comes up with the movie choices displayed. The speed is good. The movies have played very well with a good quality image, since 2012 or so, until about two or three days ago. A little choppiness was appearant for a short time, but it always evened out.  When a movie choice is made, it starts to load. Then it quits and returns the error code F7363-1260.
- My OS is 12.04. On a 32 bit machine. Chrome is not an option because firefox has always done a great job. Now I can't get 32 bit chrome.I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
+ My OS is 12.04. On a 32 bit machine. Chrome is not an option because firefox has always done a great job. Now I can't get 32 bit chrome. I have the Netflix desk top, which is too resource intensive, so I don't use it. I have reloaded pipelight and I set libevcodec to true. I also reinstalled the repository ppa:heyarje/libav-11 and got libav-tools libavcodec-extra-56. I reinstalled wine and have widevine. I just recently installed UAControl, which I have never needed, and I am learning to use it. My thoery is that firefox sent out an update that has reset something that I am not aware of, because I am sure that I set libev to true in the past. I have noticed that a stop script message has been displayed with increasing frequency, but that is on the home page. I simply reload the page to cure this problem.
  
  Thank you,
  Bill Delaney
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: firefox 52.0.2+build1-0ubuntu0.12.04.1
  ProcVersionSignature: Ubuntu 3.13.0-116.163~precise1-generic 3.13.11-ckt39
  Uname: Linux 3.13.0-116-generic i686
  AddonCompatCheckDisabled: False
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.13.0-116-generic.
  ApportVersion: 2.0.1-0ubuntu17.15
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  bill       1928 F.... pulseaudio
  BuildID: 20170329151308
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'ICH6'/'Intel ICH6 with AD1980 at irq 23'
     Mixer name	: 'Analog Devices AD1980'
     Components	: 'AC97a:41445370'
     Controls      : 41
     Simple ctrls  : 29
  Channel: Unavailable
  Date: Fri Apr 21 00:41:56 2017
  Extensions: extensions.sqlite corrupt or missing
  ForcedLayersAccel: False
  IfupdownConfig:
   auto lo
   iface lo inet loopback
  IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
  InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140204)
  IpRoute:
   default via 192.168.1.1 dev eth0  proto static
   169.254.0.0/16 dev eth0  scope link  metric 1000
   192.168.1.0/24 dev eth0  proto kernel  scope link  src 192.168.1.2  metric 1
  IwConfig:
   lo        no wireless extensions.
  
   eth0      no wireless extensions.
  Locales: extensions.sqlite corrupt or missing
  MarkForUpload: True
  MostRecentCrashID: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
  PrefSources: prefs.js
  ProcEnviron:
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  Profiles: Profile0 (Default) - LastVersion=52.0.2/20170329151308 (In use)
  RfKill:
  
  RunningIncompatibleAddons: False
  SourcePackage: firefox
  SubmittedCrashIDs: bp-7b5ef866-3e71-476f-a75e-9d9d32160710
  Themes: extensions.sqlite corrupt or missing
  UpgradeStatus: Upgraded to precise on 2016-02-11 (435 days ago)
  dmi.bios.date: 07/07/2006
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A09
  dmi.board.name: 0U7077
  dmi.board.vendor: Dell Inc.
  dmi.chassis.type: 6
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/07/2006:svnDellInc.:pnDimension8400:pvr:rvnDellInc.:rn0U7077:rvr:cvnDellInc.:ct6:cvr:
  dmi.product.name: Dimension 8400
  dmi.sys.vendor: Dell Inc.

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Title:
  Netflix returns error F7363-1260 as movie loads. Loading site is good

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