[Bug 1581569] [NEW] Thunderbird crashes randomly while busy or idle (Xubuntu Xenial)

Richard Elkins richard.elkins at gmail.com
Fri May 13 14:56:21 UTC 2016

Public bug reported:

Since I have been using Thunderbird version
1:38.7.2+build1-0ubuntu0.16.04.1 on Xenial, I can observe it crashing
(seemingly) randomly while idle or while busy, resulting in the
platform-independent Mozilla crash dialogue window.

I don't know if this is related to Xenial or to internal changes at


lsb_release -rd
Description:	Ubuntu 16.04 LTS
Release:	16.04

apt-cache policy thunderbird
  Installed: 1:38.7.2+build1-0ubuntu0.16.04.1
  Candidate: 1:38.7.2+build1-0ubuntu0.16.04.1
  Version table:
 *** 1:38.7.2+build1-0ubuntu0.16.04.1 500
        500 http://mirror.lstn.net/ubuntu xenial-updates/main amd64 Packages
        500 http://mirror.lstn.net/ubuntu xenial-security/main amd64 Packages
        100 /var/lib/dpkg/status
     1:38.6.0+build1-0ubuntu1 500
        500 http://mirror.lstn.net/ubuntu xenial/main amd64 Packages
     1:24.4.0+build1-0ubuntu1 500
        500 http://cz.archive.ubuntu.com/ubuntu trusty/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: thunderbird 1:38.7.2+build1-0ubuntu0.16.04.1
ProcVersionSignature: Ubuntu 4.4.0-22.39-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
 /dev/snd/controlC0:  elkins     1436 F.... pulseaudio
BuildID: 20160426220723
Channel: Unavailable
CurrentDesktop: XFCE
Date: Fri May 13 09:40:02 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-05-05 (8 days ago)
InstallationMedia: Xubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
 default via dev enp2s0  proto static  metric 100 dev enp2s0  scope link  metric 1000 dev enp2s0  proto kernel  scope link  src  metric 100
 enp2s0    no wireless extensions.
 lo        no wireless extensions.
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-73d462c6-f824-4a34-819a-3c9d82160513
 IcedTea-Web Plugin (using IcedTea-Web 1.6.2 (1.6.2-3ubuntu1)) - /usr/lib/jvm/java-8-openjdk-amd64/jre/lib/amd64/IcedTeaPlugin.so (icedtea-8-plugin)
 Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=38.7.2/20160426220723 (In use)
RelatedPackageVersions: icedtea-8-plugin 1.6.2-3ubuntu1
RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs: bp-73d462c6-f824-4a34-819a-3c9d82160513
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/05/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: None
dmi.board.name: NM70I-1037U
dmi.board.vendor: BIOSTAR Group
dmi.board.version: 6.0
dmi.chassis.asset.tag: None
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.chassis.version: 6.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd06/05/2013:svnBIOSTARGroup:pnNM70I-1037U:pvr6.0:rvnBIOSTARGroup:rnNM70I-1037U:rvr6.0:cvnBIOSTARGroup:ct3:cvr6.0:
dmi.product.name: NM70I-1037U
dmi.product.version: 6.0
dmi.sys.vendor: BIOSTAR Group

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug xenial

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  Thunderbird crashes randomly while busy or idle (Xubuntu Xenial)

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