[Bug 1652272] [NEW] Firefox suddenly loses internet connection

Fri Dec 23 10:58:43 UTC 2016

Public bug reported:

Since earlier today I have found that after about 10 minutes or less of
using Firefox that suddenly for no apparent reason pages will refuse to
load any contents, and although Firefox does not take me to the page
which says it can't reach the site, it doesn't manage to load anything
as though its internet connection has suddenly been lost. It won't even
let me check for updates for plugins and gives an error for that. I have
tested with other applications such as ping and the internet connection
is fine, it's just Firefox which loses it.

I have noticed that when I run firefox from Terminal that this is the
output to begin with:

    1482487989643   addons.webextension.firefox at ghostery.com        WARN    Loading extension 'firefox at ghostery.com': Reading manifest: Error processing background.persistent: Event pages are not currently supported. This will run as a persistent background page.
    1482487989666   addons.webextension.firefox at ghostery.com        WARN    Loading extension 'firefox at ghostery.com': Reading manifest: Error processing author: An unexpected property was found in the WebExtension manifest.
    1482487989666   addons.webextension.firefox at ghostery.com        WARN    Loading extension 'firefox at ghostery.com': Reading manifest: Error processing version_name: An unexpected property was found in the WebExtension manifest.
    1482487989666   addons.webextension.firefox at ghostery.com        WARN    Loading extension 'firefox at ghostery.com': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest.
    1482487989708   addons.webextension.firefox at ghostery.com        WARN    Please specify whether you want browser_style or not in your browser_action options.
    Promise resolved after context unloaded

Then when the problem starts to occur, I find that the only way to
resolve it, if even for a short period, is to restart the browser, so I
tell Firefox to quit, however although the window does close, the
process carries on and this is the output:

    tabs.onRemoved event fired after context unloaded.
    tabs.onRemoved event fired after context unloaded.
    tabs.onRemoved event fired after context unloaded.
    console.error:
      Message: Error: SessionFile is closed
      Stack:
        SessionFileInternal.write at resource://app/modules/sessionstore/SessionFile.jsm:315:29
    this.SessionFile.write at resource://app/modules/sessionstore/SessionFile.jsm:76:12
    SessionSaverInternal._writeState at resource://app/modules/sessionstore/SessionSaver.jsm:259:12
    SessionSaverInternal._saveState at resource://app/modules/sessionstore/SessionSaver.jsm:230:12
    SessionSaverInternal._saveStateAsync at resource://app/modules/sessionstore/SessionSaver.jsm:243:5
    SessionSaverInternal.runDelayed/this._timeoutID<@resource://app/modules/sessionstore/SessionSaver.jsm:147:40
    setTimeout_timer at resource://gre/modules/Timer.jsm:30:5

    ExceptionHandler::GenerateDump cloned child 12324
    ExceptionHandler::SendContinueSignalToChild sent continue signal to child
    ExceptionHandler::WaitForContinueSignal waiting for continue signal...

I am then told that Firefox crashed and asked if I would like to submit
a report, so far I have told it to submit a report three times as the
crash has occurred that number of times.

For that entire period of time this is the output from Firefox in
syslog:

    Dec 23 10:00:42 <computer-name> firefox.desktop[11349]: 1482487242751#011addons.webextension.firefox at ghostery.com#011WARN#011Loading extension 'firefox at ghostery.com': Reading manifest: Error processing background.persistent: Event pages are not currently supported. This will run as a persistent background page.
    Dec 23 10:00:42 <computer-name> firefox.desktop[11349]: 1482487242778#011addons.webextension.firefox at ghostery.com#011WARN#011Loading extension 'firefox at ghostery.com': Reading manifest: Error processing author: An unexpected property was found in the WebExtension manifest.
    Dec 23 10:00:42 <computer-name> firefox.desktop[11349]: 1482487242779#011addons.webextension.firefox at ghostery.com#011WARN#011Loading extension 'firefox at ghostery.com': Reading manifest: Error processing version_name: An unexpected property was found in the WebExtension manifest.
    Dec 23 10:00:42 <computer-name> firefox.desktop[11349]: 1482487242779#011addons.webextension.firefox at ghostery.com#011WARN#011Loading extension 'firefox at ghostery.com': Reading manifest: Error processing options_page: An unexpected property was found in the WebExtension manifest.
    Dec 23 10:00:42 <computer-name> firefox.desktop[11349]: 1482487242821#011addons.webextension.firefox at ghostery.com#011WARN#011Please specify whether you want browser_style or not in your browser_action options.
    Dec 23 10:01:00 <computer-name> firefox.desktop[11349]: Promise resolved after context unloaded
    Dec 23 10:10:37 <computer-name> firefox.desktop[11349]: Promise resolved after context unloaded
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: console.error:
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:   Message: [Exception... "Component returned failure code: 0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST) [nsIFile.directoryEntries]"  nsresult: "0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST)"  location: "JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js :: deleteTempFiles :: line 252"  data: no]
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:   Stack:
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]:     deleteTempFiles at resource://gre/modules/commonjs/toolkit/loader.js -> resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js:252:7
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: exports.onUnload at resource://gre/modules/commonjs/toolkit/loader.js -> resource://jid1-oonoa6xbjznvlq-at-jetpack/lib/main.js:322:3
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: unload/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/unload.js:79:9
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: unload at resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/unload.js:73:3
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: onunload at resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/unload.js:99:5
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: Observer<.observe at resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/events.js:81:7
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: unload at resource://gre/modules/commonjs/toolkit/loader.js:954:3
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: unload/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/addon/bootstrap.js:153:9
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: unload at resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/addon/bootstrap.js:149:12
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: shutdown at resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/addon/bootstrap.js:146:12
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: this.XPIProvider.callBootstrapMethod at resource://gre/modules/addons/XPIProvider.jsm:4800:9
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: this.XPIProvider.startup/<.observe at resource://gre/modules/addons/XPIProvider.jsm:2811:15
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: tabs.onRemoved event fired after context unloaded.
    Dec 23 10:11:25 <computer-name> firefox.desktop[11349]: message repeated 2 times: [ tabs.onRemoved event fired after context unloaded.]
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: console.error:
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:   Message: Error: SessionFile is closed
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:   Stack:
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]:     SessionFileInternal.write at resource://app/modules/sessionstore/SessionFile.jsm:315:29
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: this.SessionFile.write at resource://app/modules/sessionstore/SessionFile.jsm:76:12
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: SessionSaverInternal._writeState at resource://app/modules/sessionstore/SessionSaver.jsm:259:12
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: SessionSaverInternal._saveState at resource://app/modules/sessionstore/SessionSaver.jsm:230:12
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: SessionSaverInternal._saveStateAsync at resource://app/modules/sessionstore/SessionSaver.jsm:243:5
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: SessionSaverInternal.runDelayed/this._timeoutID<@resource://app/modules/sessionstore/SessionSaver.jsm:147:40
    Dec 23 10:11:40 <computer-name> firefox.desktop[11349]: setTimeout_timer at resource://gre/modules/Timer.jsm:30:5
    Dec 23 10:12:29 <computer-name> firefox.desktop[11349]: ExceptionHandler::GenerateDump cloned child 11985
    Dec 23 10:12:29 <computer-name> firefox.desktop[11349]: ExceptionHandler::SendContinueSignalToChild sent continue signal to child
    Dec 23 10:12:29 <computer-name> firefox.desktop[11349]: ExceptionHandler::WaitForContinueSignal waiting for continue signal...

I am running Ubuntu GNOME 16.10 with GNOME 3.22 and Firefox 50. Although
I am sad to say this, if I don't find a solution for this issue soon I
am at least temporarily going to have to switch browsers because Firefox
is seriously becoming unusable with this issue.

Firefox troubleshooting information:

Application Basics
------------------

Name: Firefox
Version: 50.1.0
Build ID: 20161209093710
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:50.0) Gecko/20100101 Firefox/50.0
OS: Linux 4.8.0-32-generic
Multiprocess Windows: 0/1 (Disabled by add-ons)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

Report ID: bp-5e9c4d15-befb-4179-bae3-188c02161223
Submitted: 20 minutes ago

Report ID: bp-c43e457e-4eaf-4e6b-bf2c-58a4d2161223
Submitted: 38 minutes ago

Report ID: bp-499fd361-4452-4ced-bcb8-5cb712161223
Submitted: 50 minutes ago

Report ID: bp-c5dd97f9-d864-49c9-b523-f32d92161223
Submitted: 1 hour ago

All Crash Reports

Extensions
----------

Name: Adblock Plus
Version: 2.8.2
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper at mozilla.org

Name: Download YouTube Videos as MP4
Version: 1.8.8
Enabled: true
ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: Ghostery
Version: 7.1.1.5
Enabled: true
ID: firefox at ghostery.com

Name: GNotifier
Version: 1.9.8
Enabled: true
ID: jid1-OoNOA6XBjznvLQ at jetpack

Name: HTTPS Everywhere
Version: 5.2.9
Enabled: true
ID: https-everywhere at eff.org

Name: Multi-process staged rollout
Version: 1.5
Enabled: true
ID: e10srollout at mozilla.org

Name: NoScript
Version: 2.9.5.2
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox at getpocket.com

Name: TrafficLight
Version: 0.2.23.1-signed.1-signed
Enabled: true
ID: trafficlight at bitdefender.com

Name: uBlock Origin
Version: 1.10.4
Enabled: true
ID: uBlock0 at raymondhill.net

Name: Ubuntu Modifications
Version: 3.2
Enabled: true
ID: ubufox at ubuntu.com

Name: uMatrix
Version: 0.9.3.6
Enabled: true
ID: uMatrix at raymondhill.net

Name: VTzilla
Version: 1.5.1-signed.1-signed
Enabled: true
ID: info at virustotal.com

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat at mozilla.org

Name: Mailvelope
Version: 1.6.0
Enabled: false
ID: jid1-AQqSMBYb0a8ADg at jetpack

Graphics
--------

Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
WebGL2 Renderer: (no info)
Hardware H264 Decoding: No
Audio Backend: pulse
GPU #1
Active: Yes
Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Sandybridge Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Sandybridge Mobile
Driver Version: 3.0 Mesa 12.0.3

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled

Important Modified Preferences
------------------------------

accessibility.blockautorefresh: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 0
browser.cache.disk.enable: false
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.showAlertOnComplete: false
browser.places.smartBookmarksVersion: 8
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20161209093710
browser.startup.homepage: https://mail.google.com/mail/u/0/#inbox|https://askubuntu.com/questions|https://chat.stackexchange.com/?tab=favorite&sor
browser.startup.homepage_override.buildID: 20161209093710
browser.startup.homepage_override.mstone: 50.1.0
browser.tabs.remote.autostart.2: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161025164528
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
extensions.lastAppVersion: 50.1.0
font.internaluseonly.changed: false
media.eme.enabled: true
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1474759853
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161209093710
media.gmp-manager.lastCheck: 1482484692
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1480275530
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.peerconnection.ice.default_address_only: true
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.referer.XOriginPolicy: 1
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.prefetch-next: false
places.database.lastMaintenance: 1482000635
places.history.expiration.transient_current_max_pages: 61201
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 0
plugin.state.libgnome-shell-browser-plugin: 2
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.sanitizeOnShutdown: true
security.ssl.errorReporting.automatic: true
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1481839361

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.26.2
Version in use: 3.26.2

NSSSMIME
Expected minimum version: 3.26.2
Version in use: 3.26.2

NSSSSL
Expected minimum version: 3.26.2
Version in use: 3.26.2

NSSUTIL
Expected minimum version: 3.26.2
Version in use: 3.26.2

Experimental Features
---------------------

Sandbox
-------

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronisation: true
User Namespaces: true
Media Plugin Sandboxing: true

ProblemType: Bug
DistroRelease: Ubuntu 16.10
Package: firefox 50.1.0+build2-0ubuntu0.16.10.1
ProcVersionSignature: Ubuntu 4.8.0-32.34-generic 4.8.11
Uname: Linux 4.8.0-32-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.3-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  totoro     1667 F.... pulseaudio
BuildID: 20161209093710
Channel: Unavailable
CurrentDesktop: GNOME
Date: Fri Dec 23 10:34:53 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-05-15 (221 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
IpRoute:
 default via 192.168.0.1 dev enp3s0  proto static  metric 100 
 169.254.0.0/16 dev virbr0  scope link  metric 1000 linkdown 
 192.168.0.0/24 dev enp3s0  proto kernel  scope link  src 192.168.0.3  metric 100 
 192.168.122.0/24 dev virbr0  proto kernel  scope link  src 192.168.122.1 linkdown
Locales: extensions.sqlite corrupt or missing
MostRecentCrashID: bp-5e9c4d15-befb-4179-bae3-188c02161223
Plugins: GNOME Shell Integration - /usr/lib/mozilla/plugins/libgnome-shell-browser-plugin.so (gnome-shell)
PrefErrors: 'utf-8' codec can't decode byte 0xa1 in position 4540: invalid start byte
Profiles: Profile0 (Default) - LastVersion=50.1.0/20161209093710
RelatedPackageVersions: gnome-shell 3.22.2-1ubuntu1~ubuntu16.10.1
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to yakkety on 2016-10-19 (64 days ago)
dmi.bios.date: 11/15/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: H5ET69WW (1.12 )
dmi.board.asset.tag: Not Available
dmi.board.name: 62742SG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK IPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrH5ET69WW(1.12):bd11/15/2012:svnLENOVO:pn62742SG:pvrLenovoB590:rvnLENOVO:rn62742SG:rvrWin8ProDPKIPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 62742SG
dmi.product.version: Lenovo B590
dmi.sys.vendor: LENOVO

** Affects: firefox
     Importance: Unknown
         Status: Unknown

** Affects: ubuntu-gnome
     Importance: Undecided
         Status: New

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug gnome3-ppa third-party-packages wayland-session yakkety

** Also affects: ubuntu-gnome
   Importance: Undecided
       Status: New

** Bug watch added: Mozilla Bugzilla #1325588
   https://bugzilla.mozilla.org/show_bug.cgi?id=1325588

** Also affects: firefox via
   https://bugzilla.mozilla.org/show_bug.cgi?id=1325588
   Importance: Unknown
       Status: Unknown

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https://bugs.launchpad.net/bugs/1652272

Title:
  Firefox suddenly loses internet connection

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