[Bug 1565652] [NEW] unexpected error when trying to reset Firefox sync

Vũ Hùng vuhung3990 at gmail.com
Mon Apr 4 08:07:42 UTC 2016

Public bug reported:

try to sync firefox but it show "unexpected error"

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: firefox 45.0+build2-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.16.0-67.87~14.04.1-generic 3.16.7-ckt24
Uname: Linux 3.16.0-67-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
 /dev/snd/controlC0:  virtualmachine   1827 F.... pulseaudio
BuildID: 20160304114926
Channel: Unavailable
CurrentDesktop: MATE
Date: Mon Apr  4 15:04:07 2016
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2016-04-04 (0 days ago)
InstallationMedia: Ubuntu MATE 14.04.2 "Trusty Tahr" - LTS amd64 (20150323)
 default via dev eth0  proto static dev eth0  proto kernel  scope link  src  metric 1 dev wlan0  proto kernel  scope link  src  metric 9
Locales: extensions.sqlite corrupt or missing
Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=45.0/20160304114926 (In use)
 0: phy0: Wireless LAN
 	Soft blocked: no
 	Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: firefox
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/27/2012
dmi.bios.vendor: Insyde
dmi.bios.version: F.23
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 183A
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 56.32
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.23:bd12/27/2012:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr0890120000005910000600000:rvnHewlett-Packard:rn183A:rvr56.32:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion g4 Notebook PC
dmi.product.version: 0890120000005910000600000
dmi.sys.vendor: Hewlett-Packard

** Affects: firefox (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug third-party-packages trusty

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