[Bug 1504241] [NEW] GUI bug: emails don't appear in local inbox thread pane, but do appear in global inbox thread pane.

B. Bogart thecrap at shaw.ca
Thu Oct 8 17:29:52 UTC 2015

Public bug reported:

Note this is a render/GUI error; I confirm that my messages are present.

I have multiple email accounts and use the global inbox feature. I
recently tried to look at the inbox for a particular email address, and
found the list of message headers in the thread pane disappears, along
with the column headings. I can click in the white space and a message
is selected and I can see its contents in the message pane.

The thread pane renders properly for the other local email addresses,
and the messages from the particular email address appear properly in
the global inbox thread pane.

The status bar shows the inbox in question has 1609 messages, and when I
filter for this email address in the global inbox, the status pane shows
1566 messages.

Rebuilding the index for this email address, restarting thunderbird,
changing the layout view and starting in Safe Mode and with add-ons
disabled and toolbars reset have made no difference.

I don't know what I should be looking for; I don't see anything
different about this particular email address and the others that
display headers in the thread pane properly.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: thunderbird 1:38.3.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.16.0-50.66~14.04.1-generic 3.16.7-ckt16
Uname: Linux 3.16.0-50-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.1-0ubuntu3.15
Architecture: amd64
 /dev/snd/controlC0:  bbogart    1995 F.... pulseaudio
                      bbogart    2177 F.... panel-12-mixer
BuildID: 20150930122345
Channel: Unavailable
CurrentDesktop: XFCE
Date: Thu Oct  8 09:46:06 2015
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite)
InstallationDate: Installed on 2010-11-05 (1798 days ago)
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
 default via dev eth0 dev eth0  scope link  metric 1000 dev eth0  proto kernel  scope link  src
 eth0      no wireless extensions.
 lo        no wireless extensions.
Locales: extensions.sqlite corrupt or missing
Profiles: Profile0 (Default) - LastVersion=38.3.0/20150930122345 (In use)
 gecko-mediaplayer 1.0.8-4ubuntu1
 rhythmbox-mozilla 3.0.2-0ubuntu2
RunningIncompatibleAddons: False
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to trusty on 2015-01-01 (280 days ago)
dmi.bios.date: 08/16/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1018.002
dmi.board.name: A8V Deluxe
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1018.002:bd08/16/2007:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASUSTeKComputerInc.:rnA8VDeluxe:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug trusty

** Attachment added: "This image shows an arbitrary message selected by clicking in the blank thread pane to select a message"

** Summary changed:

- GUI bug: emails don't appear in local inbox, but do appear in global inbox.
+ GUI bug: emails don't appear in local inbox thread pane, but do appear in global inbox thread pane.

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  GUI bug: emails don't appear in local inbox thread pane, but do appear
  in global inbox thread pane.

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