[Bug 1325394] [NEW] Thunderbird freezes, greys out and sometimes does not recover and crashes

[Barry Drake]

Public bug reported:

I suspect that the problem has to do with large numbers of downloads
demanded by gmail accounts.  I have two gmail accounts and one which
uses gmail as the carrier.  When large attachments are received, the
entire Thunderbird window greys out for a number of seconde (dependin on
the speed of the computer I am using.  I have two desktops and one
netbook running versions from 10.04 through 14.10 (Utopic).  I have neen
aware of the problem for some months now, but have not known how to
report it.  I still don't really know how to do so, but thought it was
time anyway as some friends online are seeing similar problems.

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: thunderbird 1:24.5.0+build1-0ubuntu0.14.04.1
ProcVersionSignature: Ubuntu 3.15.0-4.9-generic 3.15.0-rc7
Uname: Linux 3.15.0-4-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.14.3-0ubuntu1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  barry      2092 F.... pulseaudio
 /dev/snd/controlC0:  barry      2092 F.... pulseaudio
BuildID: 20140428202043
Channel: Unavailable
CurrentDesktop: Unity
Date: Sun Jun  1 18:24:02 2014
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2014-05-23 (8 days ago)
InstallationMedia: Ubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20140520)
IpRoute:
 default via 192.168.2.1 dev eth0  proto static 
 192.168.2.0/24 dev eth0  proto kernel  scope link  src 192.168.2.16  metric 1
IwConfig:
 eth0      no wireless extensions.
 
 lo        no wireless extensions.
MostRecentCrashID: bp-8b55f2a2-9abd-4c26-8689-9dbd42130822
PrefSources:
 prefs.js
 [Profile]/extensions/smtpswitch at ratm.homeip.net/defaults/preferences/smtpswitch.js
 [Profile]/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/defaults/preferences/lightning.js
Profiles: Profile0 (Default) - LastVersion=24.5.0/20140428202043
RelatedPackageVersions:
 rhythmbox-mozilla 3.0.2-0ubuntu2
 totem-mozilla     3.10.1-1ubuntu5
RfKill:
 
RunningIncompatibleAddons: False
SourcePackage: thunderbird
SubmittedCrashIDs:
 bp-8b55f2a2-9abd-4c26-8689-9dbd42130822
 bp-c52bb3ac-3cbd-4635-ad85-63faf2130725
 bp-6e5600dc-4ccc-46ef-be09-4b21f2130718
 bp-7b85d487-977e-4f0b-8c89-94a542130531
 bp-a401df13-32a4-40cf-9f26-ff20c2130305
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/11/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P1.60
dmi.board.name: FM2A55M-VG3
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP1.60:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnFM2A55M-VG3:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

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Title:
  Thunderbird freezes, greys out and sometimes does not recover and
  crashes

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