[Bug 230087] Re: firefox3 crashes when viewing big PNG files

Christopher M. Penalver christopher.m.penalver at gmail.com
Mon Jan 20 07:08:22 UTC 2014


Martin Olsson, thank you for reporting this and helping make Ubuntu better. However, your crash report is missing. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install firefox-dbg && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable
apport in /etc/default/apport and restart.

Now reproduce the crash, then open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command against the crash report and a window pops up asking you to report this, but then never opens a new report, you would be affected by https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order to WORKAROUND this, one would need to open the following file via a command line:
gksudo gedit /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and try to file the crash report again via:
ubuntu-bug /var/crash/_my_crash_report.crash

Please follow https://wiki.ubuntu.com/MozillaTeam/Bugs when you file
this crash report so the necessary information is provided.

I'm closing this bug report since the process outlined above will
automatically open a new bug report which can then dealt with more
efficiently.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** This bug is no longer a duplicate of bug 212759
   firefox crashes when opening PNG image

** Package changed: firefox-3.0 (Ubuntu) => firefox (Ubuntu)

** Changed in: firefox (Ubuntu)
       Status: Confirmed => Invalid

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https://bugs.launchpad.net/bugs/230087

Title:
  firefox3 crashes when viewing big PNG files

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