[Bug 1187724] [NEW] thunderbird crashes at startup

[Tim Watts]

Public bug reported:

This is repeatible.

thunderbird --safe-mode also crashes

Removing ~.thunderbird/ does not fix the problem.

Running thunderbird as another user (different home directory, user
never ran thunderbird before) DOES fix the problem and thunderbird
starts normally.

Clearly there is something about my user environment which is crashing
thunderbird - but it is also a bug in thunderbird (it should not crash).

I have tried removing gconf settings too - but that made no difference.

Next step suggestions would be welcome!

Cheers

Tim

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: thunderbird 17.0.6+build1-0ubuntu0.13.04.1
ProcVersionSignature: Ubuntu 3.8.0-21.32-generic 3.8.8
Uname: Linux 3.8.0-21-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.9.2-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  twatts     1920 F.... pulseaudio
BuildID: 20130510125337
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Channel: Unavailable
CurrentDmesg: Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
Date: Wed Jun  5 11:24:25 2013
ForcedLayersAccel: False
IfupdownConfig:
 # interfaces(5) file used by ifup(8) and ifdown(8)
 auto lo
 iface lo inet loopback
InstallationDate: Installed on 2013-04-26 (39 days ago)
InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
IpRoute:
 default via 137.73.122.1 dev eth0  proto static 
 137.73.122.0/24 dev eth0  proto kernel  scope link  src 137.73.122.214  metric 1 
 169.254.0.0/16 dev eth0  scope link  metric 1000
IwConfig:
 eth0      no wireless extensions.
 
 lo        no wireless extensions.
MarkForUpload: True
NoProfiles: True
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
RfKill:
 
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:
 
dmi.bios.date: 07/31/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0F428D
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 3
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd07/31/2009:svnDellInc.:pnOptiPlex960:pvr:rvnDellInc.:rn0F428D:rvrA00:cvnDellInc.:ct3:cvr:
dmi.product.name: OptiPlex 960
dmi.sys.vendor: Dell Inc.

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug raring

-- 
You received this bug notification because you are a member of Mozilla
Bugs, which is subscribed to thunderbird in Ubuntu.
https://bugs.launchpad.net/bugs/1187724

Title:
  thunderbird crashes at startup

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1187724/+subscriptions