[Bug 898362] [NEW] thunderbird crashes on startup

ale! 898362 at bugs.launchpad.net
Wed Nov 30 21:23:32 UTC 2011

Public bug reported:

output of $ubuntu-bug thunderbird

ERROR: hook /usr/share/apport/package-hooks//thunderbird.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/apport/report.py", line 670, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/package-hooks//thunderbird.py", line 873, in add_info
    populate_item(prefix + "IncompatibleExtensions", profile.dump_active_but_incompatible_extensions())
  File "/usr/share/apport/package-hooks//thunderbird.py", line 696, in dump_active_but_incompatible_extensions
    if extension.active_but_incompatible:
  File "/usr/share/apport/package-hooks//thunderbird.py", line 520, in active_but_incompatible
    return self.active and (self.cur_appver != None and compare_versions(self.cur_appver, self.min_appver) == -1 or compare_versions(self.cur_appver, self.max_appver) == 1)
  File "/usr/share/apport/package-hooks//thunderbird.py", line 207, in compare_versions
    raise VersionCompareFailed(saved_a, saved_b, e)
VersionCompareFailed: Failed to compare versions A = Safe Mode, B = 6.0a1 (invalid literal for int() with base 10: '')

lsb_release -rd
Description:	Ubuntu 11.10
Release:	11.10

apt-cache policy thunderbird
  Installed: 8.0+build1-0ubuntu0.11.10.1
  Candidate: 8.0+build1-0ubuntu0.11.10.1
  Version table:
 *** 8.0+build1-0ubuntu0.11.10.1 0
        500 http://security.ubuntu.com/ubuntu/ oneiric-security/main i386 Packages

        500 http://archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        500 http://it.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
        100 /var/lib/dpkg/status
     7.0.1+build1+nobinonly-0ubuntu1 0
        500 http://archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
        500 http://it.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages

I expect the software to open, while I always get the mozilla crash report window

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 8.0+build1-0ubuntu0.11.10.1
ProcVersionSignature: Ubuntu 3.0.0-13.22-generic 3.0.6
Uname: Linux 3.0.0-13-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
BuildID: 20111124200334
Date: Wed Nov 30 22:16:22 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
 PATH=(custom, no user)
Profiles: Profile0 (Default) - LastVersion=Safe Mode/Safe Mode (Out of date)
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-10-25 (36 days ago)

** Affects: thunderbird (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: apport-bug i386 oneiric running-unity

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