[Bug 814592] Re: firefox crash randomly

Fri Jul 22 19:22:48 UTC 2011

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On 2011-05-14T08:11:24+00:00 Domfe wrote:

User-Agent:       Mozilla/5.0 (X11; Linux i686; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: Mozilla/5.0 (X11; Linux i686; rv:2.0.1) Gecko/20100101 Firefox/4.0.1

Firefox crash everytime I access some pages. E.g. www.fineco.it
Also some other url that I didn't remember.
I've runned gdb and founded the crash happen with libfreebl3.so.
I'm using Ubuntu Natty with all updates.
Now I've removed the libfreebl provided with firefox and rewrited
it with /usr/lib/nss/libfreebl3.so. Now I can browse without crashes!
Hope this helps!

Reproducible: Always

Steps to Reproduce:
1. launch firefox
2. go to www.fineco.it

Actual Results:  
Firefox crashes everytime.

Expected Results:  
The site load correctly

[New Thread 0xa64ffb70 (LWP 1750)]
[New Thread 0xa59ffb70 (LWP 1751)]

Program received signal SIGSEGV, Segmentation fault.
[Switching to Thread 0xa88fbb70 (LWP 1744)]
0xabb3b17f in ?? () from /usr/lib/firefox-4.0.1/libfreebl3.so

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/0

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On 2011-05-14T18:45:51+00:00 Bugcuddler wrote:

Please post the related crash IDs from about:crashes.
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Are you running a Firefox that has been downloaded directly from Mozilla
or has it been installed from some Ubuntu repository?

Does the issue still occur if you start Firefox in Safe Mode?
https://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile?
https://support.mozilla.com/en-US/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/1

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On 2011-05-15T12:50:26+00:00 Domfe wrote:

Crash ID bp-8f9d66a4-da2b-4d42-92da-589b02110515

I'm running the firefox shipped with Ubuntu

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/2

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On 2011-05-15T12:57:47+00:00 Domfe wrote:

Tested with -safe-mode: crash.
After restart it crashed with my gmail page.
Here are the last crash ids:
bp-8b3e8872-f569-491c-9ddd-10dec2110515
69e3cb04-591d-ee92-4b8e61df-01c52e49

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/3

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On 2011-05-15T12:59:34+00:00 Tyler Downer wrote:

If you download the officialo Mozilla.com build, does it still crash?

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/4

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On 2011-05-15T13:09:57+00:00 Domfe wrote:

A new profile doesn't resolve the issue.
The official build is currently working!

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/5

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On 2011-05-15T20:54:42+00:00 Domfe wrote:

Sorry, the official build crashed: I was watching mail on gmail.
The terminal reported:
"Rilevato trace/breakpoint"
It's the italian version.

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/6

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On 2011-06-10T21:04:54+00:00 Domfe wrote:

Other crashes happening.
E.g.
5f109078-df5e-076d-63ec9ce9-152738ad

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/7

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On 2011-06-11T13:33:34+00:00 Chris Coulson wrote:

I'm a bit concerned that these crash reports from our builds in Ubuntu
aren't providing any useful information. For https://crash-
stats.mozilla.com/report/index/8b3e8872-f569-491c-9ddd-10dec2110515,
I've checked that the symbols for the libxul.so with that debug ID
(7F9ED70DAEFBD131466E4E97CD6B06D60) are uploaded, but it still hasn't
worked

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/8

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On 2011-06-11T13:34:39+00:00 Chris Coulson wrote:

Ted - any idea what might be going wrong there? :/

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/9

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On 2011-06-11T15:04:57+00:00 Ted Mielczarek wrote:

Since the Socorro installation moved to our datacenter in Phoenix,
symbols are copied from the netapp in San Jose to Phoenix via a set of
scripts doing rsyncs. I think they're keyed off of the -symbols.txt
index files, but I don't know a whole lot more about them.

Jabba: can you check that:
a) symbols_ubuntu is being rsynced to PHX
b) the symbol syncing scripts don't have a problem with the index.txt files in symbols_ubuntu?

In this particular crash report, the index is
firefox-4.0.1-Linux-20110422203143-110422201246-i686-symbols.txt and the
symbol file in question is
libxul.so/7F9ED70DAEFBD131466E4E97CD6B06D60/libxul.so.sym

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/10

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On 2011-06-13T17:32:02+00:00 Jdow wrote:

I don't see any problems with the syncing. The output of `df` on dm-
symbolpush01 and on one of the boxes in phx with the phx symbol store
mounted agree to the very byte that the same amount of space is being
used. I've verified that the contents of symbols_ubuntu/ in sjc and phx
are identical, i.e. what you see on dm-symbolpush01 is what is available
in phx.

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/11

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On 2011-06-13T17:40:25+00:00 Ted Mielczarek wrote:

Okay, thanks! Can you check the processor config and ensure that
symbols_ubuntu is being passed to minidump_stackwalk in production?

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/12

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On 2011-06-13T17:46:30+00:00 Chris Coulson wrote:

Just to make everything more confusing, this report is from one of our
builds, and it appears to have worked: https://crash-
stats.mozilla.com/report/index/bp-22e23234-387d-43d0-ad3e-a11c12110613

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/13

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On 2011-06-13T17:48:18+00:00 Jdow wrote:

export
processorSymbolsPathnameList="/mnt/socorro/symbols/symbols_ffx,/mnt/socorro/symbols/symbols_sea,/mnt/socorro/symbols/symbols_tbrd,/mnt/socorro/symbols/symbols_mob,/mnt/socorro/symbols/symbols_penelope,/mnt/socorro/symbols/symbols_sbrd,/mnt/socorro/symbols/symbols_camino,/mnt/socorro/symbols/symbols_os,/mnt/socorro/symbols/symbols_solaris,/mnt/socorro/symbols/symbols_opensuse,/mnt/socorro/symbols/symbols_ubuntu,/mnt/socorro/symbols/symbols_fedora"

That is from the config override in use. I'll let rhelmer or lars comment as to whether that looks syntactically correct, but I imagine if it were wrong, we'd have more problems than this?

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/14

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On 2011-06-13T17:50:34+00:00 Ted Mielczarek wrote:

That looks correct. Chris: do you have a delay between when your builds
go live and your symbols get uploaded, or anything like that?

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/15

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On 2011-06-13T18:49:05+00:00 Chris Coulson wrote:

There can be a delay of up to an hour between the builds being initially
published on our main server and the symbols being pushed (and the
symbols are probably pushed before the builds get mirrored to local
servers). If that turns out to be an issue, I can try and figure out
another way to automate it (I literally just have a cron job which scans
for newly published packages every hour, as that's the only way i can do
it without actually hooking it in to Launchpad)

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/16

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On 2011-07-02T18:44:59+00:00 Domfe wrote:

Also with ff 5.0.
bp-8736788e-b138-4829-8234-642a02110702
bp-2e5705c1-299a-45ed-9a94-df91c2110702

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/17

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On 2011-07-22T12:24:31+00:00 Domfe wrote:

Crashes many times a day. What can I do? Can I help with something?
It seems retaled with Javascript.

Reply at: https://bugs.launchpad.net/firefox/+bug/814592/comments/18

** Changed in: firefox
       Status: Unknown => New

** Changed in: firefox
   Importance: Unknown => Critical

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