[Bug 327957] Re: [Intrepid] Thunderbird crashes on new mail incoming

[John Vivirito]

On 02/18/2009 12:32 PM, kmiernik wrote:
> Is there any information I can provide to change status of this bug from "invalid" to some other? As far as I know invalid means:
> "The report describes the software's normal behaviour, or is unsuitable for any other reason"
> 
> I don't believe described bug should be regarded as a "software's normal
> behaviour". So I would like to know why this bug is unsuitable or what
> else I can check.
> 
In this bugs case it is invalid because we have no helpful information.
We need the crash file when it crashes there should be a crash file in
/var/crash. When you are able to reproduce this crash please check the dir.
The only other info we could use is a real back trace. the only issue is
i havent had a chance to look and write up instructions to do it for
thunderbird.
Are you sure its a crash? Is Thunderbird crashing or closing unexpectedly?
Please file a new bug report with the info we need. You can join us in
#ubuntu-mozillateam on irc.freenode.net or email us at:
ubuntu-mozillateam at lists.ubuntu.com
To ask us what files you need to install from the debugging repos, one
of us should be able to answer that.

-- 
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

-- 
[Intrepid] Thunderbird crashes on new mail incoming
https://bugs.launchpad.net/bugs/327957
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