[Bug 1] Re: Microsoft has a majority market share

apinunt jrzinskie at gmail.com
Tue Jul 8 14:44:18 UTC 2008

If Linux, Ubuntu in particular wishes to make a dent in MS's market
share a greater emphasis needs to be placed on providing a better and
more congenial support base. Too much variation exists in the system
hardware and it is extremely difficult for first time users to get all
features, often important ones, to work properly if at all. One can
spend a lifetime googling, reading help forums, and asking questions on
IRC channels, often accumulating more and even more difficult to resolve
problems when the desire to help exceeds the ability. There needs to be
a source of knowledgable help one can access for assistance in getting
the primary features of their computer to function without having to
weed through chats, and questions related to advanced features. If
Ubuntu could make the process of getting a new users installation up and
working quickly and easily, fewer would give up and just reload WinXP.
It took me nearly a year to help a friend to get his wireless to work
under Ubuntu and had I not helped he would now be another WinXP user. He
still has problems but has learned to live with them. It should not take
months or a year to resolve problems that are possible to resolve with
the proper knowledge.

Microsoft has a majority market share
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