LoCoTeams and mailing list integration into support tracker
ubuntu at alexm.org
Wed Feb 7 18:13:50 GMT 2007
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I joined the team recently because I'm very interested in
improving the support to my local people (i.e. Catalonia)
in our own language, Catalan. We've started a LoCoTeam
(still unofficial) and we have a huge traffic in our mailing
list (150 members) and most of it is support requests
that I'd like to deal with through our Launchpad team as
a support contact. However, having some integration from
the mailing list to the support tracker would make things
a lot easier for everybody (bug 53292).
Launchpad has support for many languages, but the website
and mail aren't translated to those languages; I know that
there's work-in-progress to solve that but I think that this
is critical to lever the non-English user base, specially in
support tracker product.
Moreover, the non-English support contacts get all the English
support requests together with the ones listed in their language
preferences (bug 81369).
What do you thing about this?
Alex Muntada <alexm at alexm.org>
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