<div dir="ltr"><div><div><div><div><div>Hi :) </div>I tend to "google it" or "duck duck go it" when i need to find something but i put </div>"Community Documentation" </div>in quotes jicÂ that wouldn't otherwise appear high enough in the results.Â That is usually only when looking for pages i already know of though.Â </div>Is "Search Engine Optimisation" worth looking into?Â I suspect that more than enough work has already gone into all that and that it's outside our expertise anyway but is it something that might have slipped passed us somehow?Â </div>Regards from Tom :)Â <div> </div></div><div class="gmail_extra"> <div class="gmail_quote">On 11 June 2014 06:50, Gunnar Hjalmarsson <<a href="mailto:gunnarhj@ubuntu.com" target="_blank">gunnarhj@ubuntu.com</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">2014-05-10 15:33, Penelope Stowe wrote: > On Fri, May 9, 2014 at 4:14 PM, Peter Matulis > <<a href="mailto:peter.matulis@canonical.com">peter.matulis@canonical.com</a> <mailto:<a href="mailto:peter.matulis@canonical.com">peter.matulis@canonical.com</a>>> wrote: >> >> I think polling Ubuntu users is good enough since there are former >> Windows/Mac users among them. Â But you raise an interesting point: Â do >> we want to know whether a user will even *look* for in-computer help? >> My original idea was to determine to what degree Ubuntu users first >> *know* about it and, if so, whether they *use* it. To the extent people don't know about the existence of Ubuntu Help, I'd say that the first step to take ought to be to make them aware of it, which I suppose would be a desktop design thing. Personally, even if I - like many other Ubuntu users - have the habit of looking for help on the web, I find Ubuntu Help to be a well-structured resource with a useful search feature. Let me remind of Martin's message: <a href="https://lists.ubuntu.com/archives/ubuntu-doc/2014-May/018920.html" target="_blank">https://lists.ubuntu.com/archives/ubuntu-doc/2014-May/018920.html</a> Possibly we have a situation where few people know about Ubuntu Help, but if they did, they would use it to a large extent. > My concern with limiting to current Ubuntu users in such a poll is that > in my experience, the more tech savvy the user, the less likely they are > to use in-computer help. Among the people I know, it's the non-technical > users who use the in-computer help. They are also people who tend to > currently not use Ubuntu, but would if it was something installed for > them. My concern is that if we were to only poll current Ubuntu users, > we'd likely end up removing in-computer help which would then make it > harder to "sell" Ubuntu to non-technical users. That's fine if we're > okay with not expanding to a less technical user base, but one of the > things that has been said for the entire time I've been involved with > the project is that one of the goals is to make Ubuntu accessible to > everyone regardless of technical ability. I share that concern 100%. Also, the poll idea was initially brought up by Peter on the latest docs team meeting under the topic "Find a driver" when we were talking about the lack of desktop guide contributors. <a href="http://irclogs.ubuntu.com/2014/05/07/%23ubuntu-meeting.html#t18:41" target="_blank">http://irclogs.ubuntu.com/2014/05/07/%23ubuntu-meeting.html#t18:41</a> If I understood it correctly, Peter's underlying thought was that if people don't use the installed Ubuntu Help feature, but rather look for help on the web, we might drop the ubuntu-docs package and with that free the desktop guide subteam from the burden of meeting release schedule deadlines. However, personally I don't think that deadlines are bad. On the contrary, a deadline may make people wake up and do things that else would not have been done. Consequently I don't believe in dropping the package as a response to the problem with a lack of contributors. So, getting to know about user behavior and expectations is generally a good thing. But a poll ought to be preceeded by an in depth discussion about what it is we want to know. We haven't had such a discussion yet, have we? -- Gunnar Hjalmarsson <a href="https://launchpad.net/~gunnarhj" target="_blank">https://launchpad.net/~gunnarhj</a> -- ubuntu-doc mailing list <a href="mailto:ubuntu-doc@lists.ubuntu.com">ubuntu-doc@lists.ubuntu.com</a> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-doc</a> </blockquote></div> </div>