I have written a draft for the Reporting Bugs guide

[C de-Avillez]

On Fri, 12 May 2017 00:17:14 +0200
Alberto Salvia Novella <es20490446e at gmail.com> wrote:

> Brian Murray:
> > Nor will I after finding a frog boiling in water in one.  
> 
> Men, I'm a very nice person in real life. But on mail I'm just bitchy.

<snip/>

> After that is when I decided definitely not to continue using
> text on my emails, and use video instead.

But this is a *e*mailing list. This is not a YouTube channel. You are
expected to write here.

You will be expected, during your professional life, to write as well.
Look at this, if you will, as training.
 
> When I text to you I have all the sensation you tend to suspect on
> which intentions I have, and many times your responses are rude. Then
> I become extra insecure, and as result extra unruly.

Not from my side, no. I do not suspect you are being mean, or have bad
intentions, or whatever. I personally think you are trying to help. The
fact I (again, speaking for myself) do not agree with some of your
ideas does not make them *bad*. We disagree. We either try to resolve
our differences, or not. We either *learn* something new, or not. Our
options.

Because some of us do not agree with everything you want to do it does
not mean we have bad intentions toward you.

Try to look at it in a different way: some of us have a LOT of
experience with dealing with bugs. Some of us have a LOT of experience
with *solving* bugs. Some of us have years and years of college-level
education, be it undergrad or graduate studies. Perhaps we *do* know
what we are talking about.

Perhaps we are, on the other hand, *wrong*. But we have to discuss,
exchange views, compare, and decide.

It also happens that, when you *write* (if you want to do it more
correctly) you have to be more careful on what, how, when, why, etc,
you point something out. When you speak, this is much more relaxed, and
we expect the speaker to wander around sometimes (all the other clues
are present, helping make it easier to *comprehend* what was said).

> When people answer in text they are completely unaware of how 
> inappropriate what they are saying could be. At least when I answer
> in video I know my intentions are well interpreted, and that I'm not
> saying something too stupid that could piss people off.

Some are unaware, indeed. So, the first rule of written exchange is: do
not, a priori, attribute bad intentions; assume good will.

There are emoticons -- not emojis, given we have to cater for those
(like myself) that do not do rich text/HTML (and, sometimes, do not get
unicode correctly). You can use emoticons to express feelings.

Before anything else: I agree that text is much more limited; we
lose all the signals that are given when we *see* somebody speaking.

But humanity has already survived many hundreds of years with text. We
can survive a bit more with it. 

> I don't know you but my intention is to finish these arguments for
> ever and ever, and have more mind space for the meaningful things.

I am sorry to say, but this will not happen. I have been discussing
bugs, and triage for a very long time, and I am still not done.

> Text nurtures trolling, cynicism and passive-aggressive behaviours,
> so I'm moving away from it.

No, it does not. It *can*, of course. Voice *also* can. It all depends
on how you write, or speak, and express yourself.

Please do not move away from text. If you do so, you are almost
certain to get isolated.

I told you once, and I will repeat it: I can *read* whenever I want. I
can go *back*, and re-read a paragraph. I can stop and do something
else. I can skip forward and backward at will. I can *select* parts of
what was written, and comment on *these* parts only -- as I am doing
here.

But to watch videos... I would use a different channel. And I am
*very* selective of the videos I watch. It would take me much longer to
*listen* to this thread than to read it. So, I, for one, will not watch
videos here.

I am told I tend to be blunt-borderwise-rude on emails. This is not the
intention, but a result of real-life experience: don't dance around,
expose your views. Use short sentences whenever possible. Use
paragraphs. Use chapter/sections if warranted.

In summary: if this response sounds aggressive, please rest assured it
is not the intention. I am just trying to expose to you my views. I am
not trying to shut you down. We *will* disagree on many things. This is
part of life.

Cheers,

..C..