A Though on Redundancy of Community Wiki and Other Forms of Support

[Peter Matulis]

On 12/01/2013 10:44 AM, Svetlana Belkin wrote:
> All,
> 
> Just a thought on the Community Wiki, one that I will say no offence to,
> if this will hurt someone's feelings.  Why is there major redundancy
> with the various formats of documentation/support that we have?  This
> includes AskUbuntu and the forums.  Well, mainly with AskUbuntu.  It
> seems that most users who need support will go to AskUbuntu without
> first looking in the Community Wiki, at least what I see when I pop in
> and out of AskUbuntu.
> 
> I understand why we still have the Community Wiki (or I don't), but in
> it's current state, it's not effective.  Or it's because AskUbuntu was
> added later on for the ease of support.
> 
> It's either we need to figure out what what users want from the Ubuntu
> Community Wiki via a survey or we, as a team, could work activity and
> clean it up so it's easier to use.  Or another solution can be also
> worked out, maybe something on the AskUbuntu site about the Community Wiki.
> 
> It might just be me and not understanding why we have redundancy or even
> not having a Community Wiki.  I just feel like it *IS NOT* like the
> genetic code where you can have redundancy and it's useful.

Here we go again.

~pmatulis