UDS session for Ubuntu Help (Was: USB installation instructions for beginners)

[Benjamin Humphrey]

Just a quick note, UMP has already created a very comprehensive persona with
plans to extend that to personal files, email contacts, photos etc for all
of our screenshots in Maverick.

I think it would be cool if the same persona was used across the board.

On Sat, Apr 17, 2010 at 12:51 AM, Mat Tomaszewski <
mat.tomaszewski at canonical.com> wrote:

> On 13/04/2010 13:29, Phil Bull wrote:
> > Hi Mat,
> >
> > On Thu, 2010-04-08 at 11:03 +0100, Mat Tomaszewski wrote:
> >
> >> Thanks Phil, this is brilliant work. And this is what I propose.
> >>
> > Thanks. Please let me know what you'd like me to do with it (i.e. if you
> > need it rushing out for Lucid, or whether it can wait until next
> > release).
> >
>
> I think it would be great if your instructions could find their way to
> help.ubuntu.com (ideally accompanied by screengrabs). We are rushing
> indeed and have created some basic instructions that will land directly
> on ubuntu.com, but they are nowhere near as comprehensive as yours. I
> can share some screengrabs that we have done internally with you if
> that's helpful.
>
> > [...]
> >
> >> During the upcoming UDS there will be, for the first time, a dedicated
> >> design and user experience track, driven by our team. It will be a great
> >> chance to meet and talk about those exciting challenges. I'd like to
> >> propose a working session dedicated to online help and support for
> >> Ubuntu, where I'd love to see as many doc team members participating as
> >> possible.
> >>
> > I should be able to participate remotely.
> >
>
> Great!
>
> >
> >> The structure that I think the session should have could be outlined as:
> >>
> >> - Who are our users? When and why do they need help and support? How do
> >> they go about solving their problems?
> >> - What areas of using the desktop are generating most questions?
> >> - What structure should be applied to the online help to answer those
> >> questions most efficiently?
> >> - What language and tone of voice will be the most effective?
> >> - What visual language will be the most effective?
> >>
> > A lot of the answers to these questions will be useful upstream too. You
> > may be aware that GNOME are currently completely rebuilding their help
> > system with Mallard and Yelp 3.0, so we should try to tie in any of our
> > work with that effort.
> >
>
> Indeed. It would be a very interesting thread for our discussion.
>
>
> >
> >> Charline Poirier, our user research lead (CC'd), has offered her
> >> expertise and insight to help with this project and will also
> >> participate in the session. Charline will bring her enormous knowledge
> >> about users' needs and behaviours but is also very curious about all the
> >> findings of the doc team. Please feel free to engage her in your
> >> conversations on the mailing list.
> >>
> > At the moment, we're relying solely on our judgement when deciding what
> > to cover in the docs, which isn't very sensible. Browsing the forums for
> > common topics can be useful, and I've also started to use a script which
> > mines the IRC logs for user questions, but it would be great if Charline
> > could work with us to come up with a more robust methodology.
> >
> > In particular, I'd be interested in developing a set of user personas
> > that we could use to inform our writing.
> >
>
> That's great - I think this is where Charline's expertise will prove
> very useful!
>
> >
> >> Phil, would you like to register an appropriate blueprint for UDS?
> >> Please email or ping me on irc if you need any help.
> >>
> > I'm hoping that we can have a Doc Team meeting in a week or two so we
> > can discuss this stuff and get some blueprints registered. It would be
> > great if you could participate - I'll let you know when the meeting is
> > arranged for.
> >
> >
>
> That would be awesome, thanks Phil!
>
> Regards,
>
> Mat
>
>
> --
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> ubuntu-doc at lists.ubuntu.com
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>



-- 
Benjamin Humphrey

Ubuntu Manual Team Lead
Dunedin, New Zealand

http://www.ubuntu-manual.org
www.interesting.co.nz
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