[Fwd: [STUDENTS] Documenting suspend/hibernation problems]

[Stephanie Mardell]

Hi,

The documentation provides a good overview of the what is suppose to  
happen during suspend/hibernate.

A review of the comments from the Ubuntu Forums and Ubuntu Brainstorm  
people who have an issue with suspend/hibernate don't know where to  
begin to try to solve the issue. The documentation provides two  
suggestions:

Check the test report for your laptop, if one has been made (see  
Section 3.4 ? Finding laptop testing reports).
Ask for assistance through an Ubuntu support channel.

I would like to suggest that the following suggestions be added to the  
documentation:

Use Update Manager to check for updates
Check that you have the latest drivers for your video card installed
Upgrade to the latest version of Ubuntu

I also have a question about the Laptop Testing Team. Is this team  
still in operation? The pages don't seem to have been updated for  
awhile?

Also should a mention be made of the use of restricted video drivers?  
I know that I resolved my issue by using the restricted drivers?

Stephanie

On 28/09/2008, at 12:42 PM, Dougie Richardson wrote:

> Hi,
>
>> 1. Should the 'help' only consider users who are using Hardy or
>> previous versions?
>
> The system documentation is specific to the version it is installed  
> on, so
> yes only the current version (not forgetting the LTS).
>
>> 2. Should we suggest that users consider upgrading to Hardy unless  
>> they
>> have a specific reason why they shouldn't?
>
> If this is in the help system then no, if it's a link to an external
> document (so possibly running on an older version) then probably yes.
>
>> 3. Some solutions are easier than others. Should the 'help' cover the
>> actual solutions or just define what the issue could be so that users
>> can use the forums to access possible solutions, receive help, etc
>
> That depends on the level of complication and the volume of  
> solutions. If
> there is a commonality in them then that may be worth basing it on a  
> trouble
> shooting type guide. For example, when I did the wireless guide, it  
> was
> apparent that although there are specific problems with different  
> chipsets
> which were too specific to integrate - IPv6, DNS and drivers were
> consistently in most all prior guides.
>
> Regards,
>
> Dougie
>
>