Return vs. Enter

[Dougie Richardson]

On Tue, 18 Nov 2008 22:52:52 -0400
Joel Goguen <jtgoguen at gmail.com> wrote:

> On Tue, 2008-11-18 at 18:42 -0800, Sam Hain wrote:
> > In the command-line docs I have written, we would avoid the whole
> > localization issue by saying something like:
> >  
> > "At the command prompt, enter the following information."
> >  
> > That bypasses the issue of telling the user to press Enter or
> > Return.
> > 
> I work tech support, I've tried that, users more often than not come
> back asking what they have to press to make it work... :(

One of my blokes out in Kandahar phoned me to ask what to do with an
engineering management application - he needed a report, so I told him
what to type.

Three hours later he phoned to say it hadn't done anything, then I
realised he'd been staring at a prompt for a few hours without pressing
enter.

Cheers,

Dougie