Ubuntuforums

[Andrew Zajac]

On 5/12/05, Sean Wheller <sean at inwords.co.za> wrote:
> On Wednesday 11 May 2005 23:08, Andrew Zajac wrote:
> > What I would like to see is a way for ubuntuforum members to be able
> > to port the technical support over to an official doc-team project.
> > This is how the unofficial ubuntu guide came to be. Is there a reason
> > why that project (or one just like it) cannot be supported by the doc
> > team?
> >
> > Perhaps using the current tools, a wiki project could be overseen by
> > the doc team which is a collection of forum tidbits. Obviously, the
> > indexing would have to be done "by hand", but there are a lot of forum
> > members to recruit for such tasks. The current unofficial ubuntuguide
> > is maintained that way by one person.
> >
> > Overwhelming to contribute content is one thing, but it is currently
> > very difficult to _find_ information. We see this on the forums. It
> > is much easier for a user to ask on the forums than to wade through
> > all the different sources of documentation.
> >
> > Also, if the documentation for the technical support we offer on the
> > forums was overseen by the doc team, this would promote
> > standardisation. Some people tend to slag off the forums because the
> > quality of support may not always be consistent. This would be a
> > solution to that.
> 
> Andrew,
> 
> I am respectfully going to bow out of this discussion, not because of
> something you said, so please don't take offense. I hear ya, I agree with ya,
> but not a wiki. It's the wrong tool.
> 
> Perhaps, others on the list who have wiki fever will pick it up. My
> suggestion, focus on the docs in SVN and let us help you to get to speed.
> 
> --
> Sean Wheller
> Technical Author
> sean at inwords.co.za
> http://www.inwords.co.za
> Registered Linux User #375355
> 
> 
> 
Well, what is the right tool, then?  As it is, the docs in SVN are not
offering the kind of documentation that many users need.

The documentation that is currently there is either not indexed
adequately, or is too broad in scope and does not offer precise
answers to common questions.

I'm no fan of wikis (really not!)  But I am willing to explore any
avenue if this can offer the kind of ressource that can help out users
with questions.