<div style="direction: ltr;">My name is Andria Karaolia and i am a postgraduate student at<br>Lancaster University. I am doing the MSc in Information Technology,<br>Management and Organisational Change.<br><br>Currently i am doing my dissertation with title: Online Communities of
<br>Practice: "The role of narratives in knowledge sharing". This<br>dissertation aims to study different online communities such as Ubuntu<br>community and examine whether or not such online communities present
<br>opportunities for knowledge sharing. To do this i need to examine how<br>individuals become members/developers and mentors of Ubuntu community, how they<br>contribute to development and how development issues are solved.
<br><br>I have already found some information on Ubuntu site but i would like<br>to gain further insight to the community's processes. I was wondering if you could kindly participate. I know
<br>your time is limited however i would appreciate it if you could take<br>some time to answer these 6 questions i have attached at the end of this email.<br><br>Thank you in advance.<br><br>Yours sincerely,<br></div><div style="direction: ltr;">
<span>Andria Karaolia<br>MSc ITMOC,<br>Lancaster University<br><br></span><span style="font-weight: bold;">Solving development issues:</span><br><br>1. Can you recall of a critical issue faced during development and how this has been solved?
<br><br>For answering the following questions consider the issue you have recalled in question 5. <br>If
you didn't recall of any specific issue please answer the following
questions based on general issues and your experience so far.
<br><br>2. Do you consider that previous experience on similar issues was important for solving this problem?<br><br>3. Do you use narratives/stories for describing problems/bugs?<br><br>4. How important is to describe the bug/problem as a brief technical story and how this assists to its solution?
<br><br>5. Do you believe that through problem solving developers of
Ubuntu share knowledge? In particular, do you feel that
through your interaction with other members and developers of the
community you gain knowledge critical for solving problems and
developing software?
<br><br>6. How important do you consider knowledge sharing to be for developing Ubuntu? <br></div>